Amy Klinger
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Wholefoods Market
08.2015 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Cashier
Pilot Travel Centers
08.2013 - 11.2013
- Resolved customer complaints
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Night Auditor
Super 8 Lodging Industries
08.2012 - 08.2013
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
- Handled all duties and tasks to maintain front desk efficiency.
Education
Certified Medical Administrative Assistant
Cuyahoga Community College
Cleveland, OH2014
Certified Electronic Health Records Specialist
Cuyahoga Community College
Cleveland, OH2014
Associate of Applied Science - Computer Networking
Remington College
Cleveland, OH2003
Skills
- Office Equipment Proficiency
- Administrative and Office Support
- Medical Terminology Knowledge
- Service Standard Compliance
- Critical Thinking
- Computer Proficiency
- Problem-Solving Ability
- Customer Service
Timeline
Customer Service Representative
Wholefoods Market
08.2015 - Current
Customer Service Cashier
Pilot Travel Centers
08.2013 - 11.2013
Night Auditor
Super 8 Lodging Industries
08.2012 - 08.2013
Certified Medical Administrative Assistant
Cuyahoga Community College
Certified Electronic Health Records Specialist
Cuyahoga Community College
Associate of Applied Science - Computer Networking
Remington College