Amy Knapp
Martinez,GA
Summary
Current Pharmacy Technician with a track record of enhancing workflow and patient confidentiality at Publix and Kroger. Excelled in problem-solving and team collaboration, significantly improving customer service efficiency. Skilled in medication dispensing and HIPAA compliance, demonstrating advanced math and record preparation abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Publix
01.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Pharmacy Technician
Kroger
01.2019 - 01.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Front Service Clerk
Publix
01.2017 - 01.2019
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
Education
Master of Science - Public Health
Augusta University
Augusta, GA01-2026
Bachelor of Science - Health Education
Augusta University
Augusta, GA01-2022
High School Diploma -
Lakeside High School
Evans, GA06-2018
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Advanced math skills
- Staff development
- Record preparation
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- CPR/AED Certification
Timeline
Pharmacy Technician
Publix
01.2021 - Current
Pharmacy Technician
Kroger
01.2019 - 01.2020
Front Service Clerk
Publix
01.2017 - 01.2019
Master of Science - Public Health
Augusta University
Bachelor of Science - Health Education
Augusta University
High School Diploma -
Lakeside High School
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