Amy L. Buxton
Middlebury
Summary
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
17
17
years of professional experience
Work History
Service Coordinator
Counseling Service of Addison County
12.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and providers.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Develop, coordinate and monitor services of individuals on assigned caseload.
- Precise and timely documentation of services.
- Supervision of staff and contracted home providers, and crisis intervention.
- Staff scheduling
- Provide auxiliary support to residential programs.
- Program planning, administrative, supervisory, and writing and documentation skills.
- Familiarity with relevant community resources, services, organizations and relevant government regulations.
- Ability to deal effectively with a wide range of individuals within and outside the Agency
Program Support Administrator, Volunteer Coordinator
Tri Valley Transit (formerly ACTR)
04.2020 - 07.2024
- Develop and maintain a comprehensive recruitment, orientation, training, retention, and recognition plan for volunteers to ensure that they are valued.
- Develop and maintain strong, positive relationships with collaborative partners ensuring that mutually agreed upon expectations are being met.
- Develop and maintain complete and accurate records including volunteer policies, procedures, standards of conduct, vehicle information and annual background checks.
- Develop and maintain strong relationships with volunteers, clients, and teammates by being approachable and accessible.
- Provide primary leadership in promoting the agency’s volunteer program.
- Serve as primary point of contact for all requests to volunteer/collaborate programs including telephone, voice mail, email, and written requests to ensure a timely response.
- Assist, as needed, with dispatch and scheduling of volunteers and bus drivers.
- Capabilities as Volunteer Coordinator
- Demonstrated capability to conduct myself in a calm and professional manner when working with the public and/or in difficult situations where de-escalation may be necessary.
- Ability to work well with a diverse group of staff and volunteers.
- Willingness to adjust hours to accommodate the needs of the job.
- Ability to effectively manage a wide variety of tasks, projects, and responsibilities in an unstructured environment with frequent interruptions.
- Provide exceptional customer service through communication, research and problem solving to ensure a case is complete or resolved accordingly.
Dispatcher/Ride Coordinator
Addison County Transit Resources
05.2016 - 04.2020
- Bus dispatch/Call center
- Coordinate volunteer drivers for transportation/scheduling.
- Work closely with Vermont Public Transportation Agency to ensure guidelines are being followed.
- Work closely with Vermont Department of Health Access to ensure client eligibility and that proper documentation is in place.
- Communicate with various clinics and medical facilities to verify appointment information.
- Client intake
- Data entry/processing
- Weekly and monthly reporting
- Tracking and providing renewal information to clients for required documentation.
- Provide exceptional and friendly customer service to ensure proper client/provider communication, documentation and overall satisfaction or problem resolution are adhered to.
Personal Care Attendant
Addison County Home Health and Hospice
04.2014 - 05.2016
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Provide patients with help moving in and out of beds, baths, wheelchairs, vehicles as well as dressing and grooming.
- Care for patients by changing bed linens, doing laundry, cleaning, and assisting with their personal care.
- Entertain, converse with, and read to patients to keep them mentally healthy and alert.
- Plan, purchase, prepare or serve meals to patients according to prescribed diets.
- Accompany clients to doctors' office or other trips outside the home, providing transportation, assistance, and companionship.
- Perform a variety of duties as requested by client such as obtaining household supplies or running errands.
Personal Lines Account Manager
Holden Financial Services
12.2007 - 03.2009
- Sell various types of insurance policies to individuals on behalf of insurance companies including auto and property.
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the property and to discuss any existing coverage.
- Call on policy holders to deliver and explain policy, analyze insurance program, and suggest additions or changes.
- Customize insurance programs to suit individual customers.
- Explain features, advantages, disadvantages of various policies to promote sale of insurance plans.
- Calculate premiums and establish payment methods.
- Perform administrative tasks such as maintaining records and handling policy renewals.
- Select company that offers the type of coverage requested by the client to underwrite the policyholder.
- Confer with clients to obtain and provide information when claims are made on a policy.
Education
High School -
Mount Anthony Union High School
Bennington, VT01.1995
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Goal setting
- Team leadership
- Individualized service plans
- Service monitoring and evaluation
- Proficiency in office programs
Timeline
Service Coordinator
Counseling Service of Addison County
12.2024 - Current
Program Support Administrator, Volunteer Coordinator
Tri Valley Transit (formerly ACTR)
04.2020 - 07.2024
Dispatcher/Ride Coordinator
Addison County Transit Resources
05.2016 - 04.2020
Personal Care Attendant
Addison County Home Health and Hospice
04.2014 - 05.2016
Personal Lines Account Manager
Holden Financial Services
12.2007 - 03.2009
High School -
Mount Anthony Union High School
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