Summary
Overview
Work History
Education
Skills
PROFESSIONAL ORGANIZATIONS
Timeline
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AMY LETTICH

AMY LETTICH

Plymouth Meeting,PA

Summary

Professional and results-driven account management expert, known for driving sales growth and fostering strong client relationships. Skilled in strategic planning, negotiation, and market analysis, with keen focus on team collaboration and adaptability. Proven track record in delivering consistent outcomes and exceeding client expectations in dynamic environments.

Overview

21
21
years of professional experience

Work History

National Account Manager

A Place For Mom Inc.
01.2021 - Current
  • Built strong relationships with key decision-makers at the executive level within national accounts organizations.
  • Consistently achieved YoY growth within my accounts and average of 6.5% annually.
  • Brought lapsed accounts back to active status and providing additional revenue.
  • Resolved complex problems to positively impact revenue and business direction.
  • Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral.

Director of Catering Programs

Dinova
05.2019 - 04.2020
  • Collaborated with senior leadership, technology, marketing and account managers for success in launching a new corporate catering technology.
  • Developed a strategic solution and introduced to corporations driving savings in catering expenditure.

Director of Business Development

HRS
09.2017 - 01.2019
  • Championed change management initiatives during periods of rapid organizational growth, ensuring smooth transitions for all parties involved.
  • Expanded company market share by identifying and pursuing new business opportunities.

Director of Hotel Practice Consulting

BCD Travel
05.2014 - 08.2017
  • Managed global hotel sourcing initiatives for corporations averaging $10M to $150M in annual hotel expenditure.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Exceeded annual goals by 20% each year in client expansion and retention.

Global Account Manager

American Express
07.2004 - 05.2014
  • Enhanced global account management by implementing effective communication and negotiation strategies.
  • Working with corporations in every industry, collaborated with them to understand their strategic sourcing goals and initiatives and utilized data analytics to create solutions for effective management of business travel category
  • Established trust-based relationships with clients by demonstrating industry expertise and understanding their specific needs, leading to repeat business.
  • Consistently exceeded revenue targets by maintaining a robust pipeline of opportunities and effectively closing deals.
  • Through consultative selling, contracted the first Business Process Outsource customer at $3.3M in revenue over 5 years


Education

Bachelor of Science - Hospitality Management

Pennsylvania State University
University Park, PA

Skills

  • Strategic Sourcing
  • Client relationship building
  • Goal Oriented
  • Sales presentations
  • Data-driven decision making
  • Solution selling
  • Business growth and retention
  • Problem-solving abilities
  • Team leadership
  • Contract Management and Negotiation
  • Supplier Relationship
  • Proficient in Microsoft Office Excel, Word and Power Point
  • Salesforce and Tableau

PROFESSIONAL ORGANIZATIONS

  • Plymouth Township, Plymouth Township, PA, 10/01/20, 12/31/23, Zoning Hearing Board
  • Philadelphia Business Travel Association, 01/01/18, 12/31/21, Membership Committee
  • Penn State Montgomery County Alumni Association, 10/01/07, 03/31/10, Social Chair

Timeline

National Account Manager

A Place For Mom Inc.
01.2021 - Current

Director of Catering Programs

Dinova
05.2019 - 04.2020

Director of Business Development

HRS
09.2017 - 01.2019

Director of Hotel Practice Consulting

BCD Travel
05.2014 - 08.2017

Global Account Manager

American Express
07.2004 - 05.2014

Bachelor of Science - Hospitality Management

Pennsylvania State University

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AMY LETTICH