AMY LOPEZ
Houston,Texas
Summary
Team player with optimistic and vibrant personality, Hardworking and resourceful, with a meticulous eye for detail and well-organized. Committed to resolving customer complaints in a professional and calm manner. Recognized for outstanding performance.
Overview
2
2
years of professional experience
Work History
Hostess
The Cheesecake Factory
11.2021 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Completed daily side work and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
Baker
The Cheesecake Factory
11.2021 - Current
- Complied with health and safety codes to protect staff and customers.
- Trained and supervised new employees on bakery operations and procedures.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Managed customer service operations, including taking orders and resolving complaints.
Education
High School Diploma -
Lone Star College System
Spring, TXSkills
- Guest Engagement
- Interactive Communication Skills
- Active listener
- positive attitude
- Self Motivated
- bilingual- spanish & english
Timeline
Hostess
The Cheesecake Factory
11.2021 - Current
Baker
The Cheesecake Factory
11.2021 - Current
High School Diploma -
Lone Star College System