Amy Lovett
Rowlett,TX
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Daniel Borden State Farm
06.2023 - Current
- Generated quotes and proposals for clients to match individual needs
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport
- Followed up promptly with interested clients to close sales
- Provided comprehensive product knowledge and guidance to help clients on product selection
- Met with prospective clients to discuss insurance needs and provide solutions
- Developed sales strategies to increase sales of insurance policies
- Analyzed customer needs to provide customized insurance solutions
- Calculated premiums and established payment methods for sales
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
- Identified and solicited sales prospects in agency databases
- Researched and identified potential new markets.
- Managed 150+ calls per day
Sales Specialist
Lowe’s
10.2022 - 05.2023
- Customer service
- Organization and Prioritization
- IMS and ISST proficient
- VSP
- Installs/Details
- Leads and LPP
- Meeting/Exceeding sales goals
- Closing Skills
- Negotiation
- Self-Confidence
- Product knowledge
- Building Client Relationships/Loyalty
- Friendly/Positive attitude
- Motivated by sales
- Engage in safe work practices
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Ranked at 100% in Region
Supervisor
Lowe’s
10.2021 - 10.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Flip Houses
Self-employeed
03.2016 - 06.2020
- Strong project management and leadership skills
- Manage contractors and ensure that deadlines are met
- Marketing
- Presentation skills
- Negotiating
- Stellar record selling homes within 3 days
- Increased property value by 20%
Chiropractic Assistant/Office manager
Crucible Chiropractic
05.2016 - 03.2019
- Greet patients and check them in, confirm their insurance status, way in which will pay, their medical history, and any other relevant medical information
- Manage practice’s schedule, make appointments for patients
- Collect and process payments from patients and insurance companies
- Control waiting room, attend to patient needs, and ensure office runs on time
- Distribute educational information to patients
- Maintain organized files on all patients
- Abide by HIPAA laws regarding sharing of personal medical information
- Attend to email correspondence
- Answer phones and address all patient questions and concerns
- Keep office clean and presentable, doing spot cleaning throughout day and thorough cleaning at end of each business day
- Administer Cold Laser therapy
- Administer Decompression treatments
- Instruct patients on exercises to work on at home
- Assist with planning and working events
- Market and meet with Attorneys and Physician offices
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Esthetician/Spa Consultant
Advanced Spa & Skin Care
09.2014 - 04.2016
- Responsible for day-to-day operations of spa
- Perform business tasks, as well as work directly with customers providing select spa services
- Record keeping
- Maintain stock inventories
- Understand local and state licensing requirements, municipal health regulations and federal and state tax laws
- Analyze clients’ skin and determine plan of action
- Promote beauty products associated with spa and salon
- Identifies problems, offers solutions
- Create menu of spa services
- Oversees clinic management duties
- Monitor and Maintain client/guest information and files for compliance
- Ensure each guest/member has great customer experience
- Conduct promotional campaigns
- Produced detailed and relevant reports for use in making business decisions.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
Education
General Studies
Southeastern Louisiana University
Hammond, LALicensed Insurance Agent - Property, Causality, Life & Health
Texas Department of Insurance
Online06.2023
Pre-Nursing Program -
Collin College
McKinney, TX2020
Licensed Aesthetician -
Ogle School
Dallas, TX05.2014
Skills
- Quotes and Sales
- Business Planning
- Policy Adjustment Knowledge
- Insurance Coverage Review
- Life Insurance
- Client Needs Analysis
- Customer Follow-Up
- Consultative Selling Techniques
- Final Expense Insurance
- Property and Casualty Insurance Sales
- Medicare Compliance
- Financial Needs Assessment
- Persuasive Negotiations
Favorite thing to do when not working
Fishing
Timeline
Insurance Agent
Daniel Borden State Farm
06.2023 - Current
Sales Specialist
Lowe’s
10.2022 - 05.2023
Supervisor
Lowe’s
10.2021 - 10.2022
Chiropractic Assistant/Office manager
Crucible Chiropractic
05.2016 - 03.2019
Flip Houses
Self-employeed
03.2016 - 06.2020
Esthetician/Spa Consultant
Advanced Spa & Skin Care
09.2014 - 04.2016
General Studies
Southeastern Louisiana University
Licensed Insurance Agent - Property, Causality, Life & Health
Texas Department of Insurance
Pre-Nursing Program -
Collin College
Licensed Aesthetician -
Ogle School
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