Amy Lowe
Nottingham,MD
Summary
Experienced leader with a strong background in customer service skills. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
6
6
years of professional experience
Work History
Lead Patient Services Representative
Katzen Eye Group
Rosedale, MD
08.2023 - Current
- Oversaw daily patient scheduling and managed appointment confirmations to enhance operational efficiency.
- Resolved customer inquiries via phone and in person ensuring timely responses and satisfaction.
- Trained new staff on systems and procedures to ensure seamless service delivery.
- Resolved patient inquiries and concerns promptly, improving overall satisfaction rates.
- Collaborated with healthcare providers to streamline communication processes for improved patient care.
- Increased revenue by accurately collecting copayments at the time of service, reducing outstanding balances owed by patients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Centralized Scheduling Manager
Senior Helpers
Lutherville, MD
03.2022 - 08.2023
- Developed and maintained scheduling systems to optimize caregiver assignments.
- Coordinated communication between caregivers and clients to ensure service satisfaction.
- Analyzed scheduling patterns to enhance operational efficiency and responsiveness.
- Implemented training programs for new staff on scheduling software and processes.
- Managed conflict resolution regarding schedule changes and caregiver availability.
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
- Collaborated with management to forecast staffing needs based on client demand trends.
Lead Scheduler
Senior Helpers
Lutherville, MD
03.2020 - 04.2022
- Developed and maintained efficient scheduling systems to optimize caregiver assignments.
- Coordinated communication between caregivers, clients, and families to ensure service continuity.
- Analyzed client needs and caregiver availability to create balanced schedules.
- Led training sessions for new scheduling software, enhancing team productivity and accuracy.
- Implemented process improvements that reduced scheduling conflicts by streamlining workflows.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Promoted in April 2022 to Centralized Scheduling Manager.
Education
High School Diploma -
Parkville High School
ParkvilleSkills
- HIPAA compliance
- Effective problem solving
- Office administration
- Insurance verification
- Strong leadership
- Medical terminology proficiency
- Customer service
- Nextgen Programming
- Office Programming
- Simple IT Fixes
- Simple Copier Fixes
- Friendly and outgoing
- Customer follow-up
- Verbal and written communication
- Money handling
- Multitasking and organization
Timeline
Lead Patient Services Representative
Katzen Eye Group
08.2023 - Current
Centralized Scheduling Manager
Senior Helpers
03.2022 - 08.2023
Lead Scheduler
Senior Helpers
03.2020 - 04.2022
High School Diploma -
Parkville High School