Summary
Overview
Work History
Education
Skills
Certification
Registered LCDCI
Timeline
Generic

Amy Maddux

Riesel

Summary

Dynamic professional with a proven track record in behavioral health and sales management, notably at Cenikor. Excelled in crisis handling and client relationship building, leveraging active listening and data analytics to enhance client satisfaction and team productivity. Demonstrated exceptional mental health support and strategic sales planning, driving significant improvements in patient care and market engagement.

Professional with experience in behavioral health care, prepared for this role. Skilled in patient care, crisis intervention, and therapeutic support with strong communication abilities. Focused on team collaboration and adaptability to changing needs. Reliable and results-driven, with commitment to improving patient outcomes and fostering supportive environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

Cenikor
11.2023 - Current
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Searched resident belongings prior to and during stays.
  • Facilitated on-site activities, support groups, and outings for clients.

Painter

Dawg Gone Good Painting
01.2021 - Current
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
  • Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.

Sales Manager

Lane Bryant
03.2019 - 01.2021
  • Utilized data analytics to refine sales techniques for improved customer engagement.
  • Developed comprehensive sales strategies by analyzing market trends and customer needs.
  • Crafted targeted campaigns for increased market penetration and brand visibility.
  • Cultivated a high-performing sales team for improved morale and increased productivity.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Education

Associate of Applied Science - Substance Abuse

McLennan Community College
Waco, TX
05-2025

Mental Health And Substance Abuse Certificate - Mental Health And Substance Abuse

McLennan Community College
Waco, TX
12-2024

Skills

  • Active listening
  • Conflict de-escalation
  • Documentation skills
  • De-escalation strategies
  • Mental health support
  • Conflict resolution
  • Client transportation
  • Crisis handling
  • Patient observation

Certification

LCDC-I

CPR

Registered LCDCI

I am registered through the state of Texas as a Licensed Chemical Dependency Counselor Intern

Timeline

Behavioral Health Technician

Cenikor
11.2023 - Current

Painter

Dawg Gone Good Painting
01.2021 - Current

Sales Manager

Lane Bryant
03.2019 - 01.2021

Associate of Applied Science - Substance Abuse

McLennan Community College

Mental Health And Substance Abuse Certificate - Mental Health And Substance Abuse

McLennan Community College

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