Amy McDonald
Lander,WY
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Owner
Lander Bodyworks Studio
01.2018 - Current
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Trained and guided team to add quality fitness and wellness to our community, by education and certified courses
- Used Social Media platforms to recruit qualified professionals to offer authentic specialties to our fitness community to bring better health and wellness to Lander
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Established foundational processes for business operations.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Owner/Instructor
Lander Bodyworks Studio
01.2018 - Current
- Responsible for providing group fitness instruction and supervision in a variety of different disciplines
- Organize and lead the team of instructors to quality customer services authentic to our brand
- Demonstrate how to perform exercises to ensure safety, growth and minimize injuries
- Advise health and wellness to each client to their specific needs to improve their lifestyle and overall health
- Maintain current credentials for up to date trends and continue education to ensure quality
Quality Control Specialist
Wyoming Wireless
01.2013 - 01.2018
- Responsible for training over 80 employees int he state of Wyoming, 19 different locations
- Travel to each Verizon Store and provide trainings and offer support to the directors, managers, and employees
- Maintained quality communication with the Verizon headquarters through out the company
- Assessed products or services to evaluate conformance with quality standards.
- Recorded and organized data for report generation and analysis
- Created customer service curriculum designed to align with the desired culture of behavior
- Trained new hires to meet our companies standard for exemplary customer service
- Responsible to educate managers and directors on customer feedback through analytical data received
Education
High School Diploma -
Campbell County High School
Gillette, Wyoming05.1993
Skills
- Sales management
- Operations Management
- Business Development
- Budget Development
- Employee reviews
- Policy Development and Enforcement
- Entrepreneurial personality
- Program Optimization
- Teamwork and Collaboration
- Delegating Work
- Inventory Tracking and Management
- Sound Judgment
- Goal Setting
- Relationship Building
- Employee Development
- Staff Development
- Social Media Marketing
- New Business Development
Accomplishments
- Successfully lead a community of fitness professionals to deliver quality fitness and wellness to Lander
- Successfully obtained and maintained clients for over 6 years
- Continue to run an independent business and offer a variety to meet customer demands
- Thrive in the Fitness and Wellness during the pandemic
Certification
- Certified Anti-Gravity Instructor-2018
- Certified Zumba Instructor-2018
- Certified Barre Instructor-2018
- Certified Spin Instructor-2014
- Certified Balletone Instructor-2020
- Certified Quality Customer Service Disney University-2015
- How to Train the Trainer Verizon Headquarters-2015
Timeline
Owner
Lander Bodyworks Studio
01.2018 - Current
Owner/Instructor
Lander Bodyworks Studio
01.2018 - Current
Quality Control Specialist
Wyoming Wireless
01.2013 - 01.2018
High School Diploma -
Campbell County High School