Open To Work
Amy McMahan
Knoxville,TN
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
7
7
years of professional experience
Work History
Customer Service Shift Lead
Casey's Gas Station
Knoxville, Tn
07.2024 - Current
- Supervised Casey's Gas Station shift operations and supported front counter service.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved customer concerns at Casey's Gas Station with calm, clear communication.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Trained team members on register use, fuel transactions, and store procedures.
- Monitored cash drawers, prepared deposits, and balanced shift paperwork.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Delegated tasks to employees and monitored activities and task completion.
- Facilitated training sessions for new employees by providing guidance and support.
- Maintained clean sales floor, restrooms, and food service areas.
- Upheld company standards and compliance requirements for operations.
Packer Associate
Elevation Foods
Knoxville, Tennessee
01.2022 - 12.2022
- Packed products in accordance with specified instructions.
- Labeled packages with correct shipping details and destination codes
- Assembled customer orders from stock and packed items in boxes.
- Staged packed goods for efficient loading across warehouse operations
- Verified labels to ensure accuracy of order numbers and item specifications.
- Arranged items on pallets according to size and weight.
- Followed safety procedures while handling materials and equipment
- Adjusted packing methods based on product type and size to enhance product safety.
- Operated hand trucks, pallet jacks, and forklifts to move materials.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
Construction Clean Up Cleaner
Mom's N Mops
Knoxville, Tennessee
04.2020 - 10.2022
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Complied with client instructions during in-home cleaning visits.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Mopped hard floors and polished surfaces to maintain spotless appearance.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Restocked cleaning supplies and organized equipment for daily service routes.
- Transported trash bags to designated disposal areas.
- Inspected rooms for cleanliness prior to guest arrival.
- Maintained clear sidewalks by regularly sweeping to enhance safety. and driveways of debris.
- Maintained air quality by replacing air filters in HVAC systems regularly. on heating and ventilation systems.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Followed safety processes for all manual and electric cleaning equipment.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
Education
Knoxville High School
Knoxville, TNWork Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteLocation: Knoxville, TN
Open to relocation: No
Timeline
Customer Service Shift Lead
Casey's Gas Station
07.2024 - Current
Packer Associate
Elevation Foods
01.2022 - 12.2022
Construction Clean Up Cleaner
Mom's N Mops
04.2020 - 10.2022
Knoxville High School