Overview
Work History
Education
Languages
Timeline
Generic

Sofia I. Reno

Chicago,IL

Overview

4
4
years of professional experience

Work History

Customer Service Shift Lead

Bike and Roll Chicago
Chicago, IL
05.2022 - 10.2024
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Assisted in the training of new employees.
  • Provided exceptional customer service to ensure customer satisfaction.

Food Preparation Worker

Levy Restaurants At Wrigley Field
Chicago, IL
06.2021 - 08.2021
  • Maintained cleanliness of work areas and equipment.
  • Adapted to dynamic and rapidly changing conditions.
  • Acquired new skills to better assist team efforts and meet customer needs.
  • Monitored inventory levels and alerted management to shortages.
  • Ensured daily reconciliation of sales records.
  • Enhanced team communication to ensure smooth workflow during peak hours.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Urban Agriculture Green Teen Intern

Gary Comer Youth Center
Chicago, IL
09.2020 - 06.2021
  • Organized and participated in virtual community events.
  • Practiced garden cultivation and management.
  • Harvested fresh fruits and vegetables to give away to the community.

Education

Master of Social Work - Social Work

Loyola University Chicago
Chicago, IL
05-2026

Bachelor of Social Work - Social Work

Loyola University Chicago
Chicago, IL
12-2025

Languages

Spanish:

  • Native/Bilingual

Timeline

Customer Service Shift Lead

Bike and Roll Chicago
05.2022 - 10.2024

Food Preparation Worker

Levy Restaurants At Wrigley Field
06.2021 - 08.2021

Urban Agriculture Green Teen Intern

Gary Comer Youth Center
09.2020 - 06.2021

Master of Social Work - Social Work

Loyola University Chicago

Bachelor of Social Work - Social Work

Loyola University Chicago

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Sofia I. Reno