Sofia I. Reno
Chicago,IL
Overview
4
4
years of professional experience
Work History
Customer Service Shift Lead
Bike and Roll Chicago
Chicago, IL
05.2022 - 10.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted in the training of new employees.
- Provided exceptional customer service to ensure customer satisfaction.
Food Preparation Worker
Levy Restaurants At Wrigley Field
Chicago, IL
06.2021 - 08.2021
- Maintained cleanliness of work areas and equipment.
- Adapted to dynamic and rapidly changing conditions.
- Acquired new skills to better assist team efforts and meet customer needs.
- Monitored inventory levels and alerted management to shortages.
- Ensured daily reconciliation of sales records.
- Enhanced team communication to ensure smooth workflow during peak hours.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Urban Agriculture Green Teen Intern
Gary Comer Youth Center
Chicago, IL
09.2020 - 06.2021
- Organized and participated in virtual community events.
- Practiced garden cultivation and management.
- Harvested fresh fruits and vegetables to give away to the community.
Education
Master of Social Work - Social Work
Loyola University Chicago
Chicago, IL05-2026
Bachelor of Social Work - Social Work
Loyola University Chicago
Chicago, IL12-2025
Languages
Spanish:
- Native/Bilingual
Timeline
Customer Service Shift Lead
Bike and Roll Chicago
05.2022 - 10.2024
Food Preparation Worker
Levy Restaurants At Wrigley Field
06.2021 - 08.2021
Urban Agriculture Green Teen Intern
Gary Comer Youth Center
09.2020 - 06.2021
Master of Social Work - Social Work
Loyola University Chicago
Bachelor of Social Work - Social Work
Loyola University Chicago