Amy M. Hudnall
Lowry Crossing
Summary
Detail-oriented HR professional with a strong background in benefits administration and employee relations. Proven success in managing benefits billing, coordinating wellness programs, and ensuring employee satisfaction in dynamic environments.
Overview
17
17
years of professional experience
Work History
HR Analyst - Benefits
City of McKinney
01.2022 - 04.2026
- Served as primary point of contact for all benefits-related inquiries, providing accurate information and guidance to employees
- Assisted employees with claims issues and escalations, ensuring timely resolution and support
- Conducted new hire benefits orientation sessions
- Processed qualifying life events and updated employee benefit records
- Managed benefits billing and ensured accuracy of enrollments and deductions
- Administered tuition reimbursement program
- Coordinated and promoted employee wellness programs and events to enhance employee engagement and well-being
HR Specialist - Benefits
McKinney ISD
McKinney
07.2019 - 05.2021
- Addressed employee benefit inquiries, ensuring high levels of customer satisfaction
- Coordinated annual benefits enrollment, enhancing employee understanding of options
- Processed payroll and managed insurance billing for employees
- Prepared and distributed employee communications and informational materials to inform and engage employees
- Created, submitted, and distributed 1095-C tax documentation to the IRS and employees
- Supported all benefits-related functions within the HR department
- Reason for Leaving: Family responsibilities (care for children)
Airport Customer Service Representative
City of McKinney
McKinney
02.2019 - 07.2019
- Delivered high-quality customer service in a fast-paced, high-volume environment
- Served as primary point of contact for customers at FBO, ensuring positive first impressions.
- Managed incoming calls and coordinated service requests with line staff
- Scheduled and tracked incoming aircraft activity
- Left position to pursue a human resources opportunity in the public sector
Benefits Representative
Collin County
McKinney
11.2016 - 01.2019
- Guided employees in resolving benefits-related inquiries and issues, enhancing employee understanding and satisfaction
- Facilitated comprehensive benefits administration functions with a focus on customer service and employee needs
- Executed benefits surveys and evaluated employee feedback to inform improvements in offerings and services
- Administered payroll processing and insurance billing
- Developed presentations for Commissioners Court
- Reason for Leaving: Sought greater career growth opportunities
Customer Service Representative II / Accounting Clerk
New York Life Insurance
Dallas
06.2009 - 11.2016
- Provided customer support and resolved account-related inquiries to enhance customer satisfaction
- Delivered consistent, high-quality service, contributing to positive customer experiences
- Assisted with accounting functions, including billing and record maintenance to ensure accuracy
- Maintained accurate financial and customer records
Education
Bachelor of Interdisciplinary Studies -
University of Texas at Dallas
Dallas, TXHigh School Diploma -
McKinney High School
McKinney, TXSkills
- Benefits Administration
- Open Enrollment Coordination
- Benefits Analysis
- Payroll Processing
- HRIS & Data Management
- Tax Documentation (1095-C)
- Employee Onboarding
- Compliance oversight
- Employee relations
- Detail orientation
- Presentation development
Additional Information
Texas, United States, full-time or part-time (day shift preferred)
Timeline
HR Analyst - Benefits
City of McKinney
01.2022 - 04.2026
HR Specialist - Benefits
McKinney ISD
07.2019 - 05.2021
Airport Customer Service Representative
City of McKinney
02.2019 - 07.2019
Benefits Representative
Collin County
11.2016 - 01.2019
Customer Service Representative II / Accounting Clerk
New York Life Insurance
06.2009 - 11.2016
Bachelor of Interdisciplinary Studies -
University of Texas at Dallas
High School Diploma -
McKinney High School