Amy Mills
Roanoke,VA
Summary
Highly skilled and enthusiastic professional with more than 7 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Accomplished sales representative with a career history of driving sales growth and patient satisfaction.
Overview
27
27
years of professional experience
Work History
Sr. Hospice Care Consultant
Heartland Hospice
Roanoke, VA
02.2019 - Current
- Improved patient satisfaction by developing individualized care plans tailored to their unique needs.
- Conducted comprehensive assessments to determine appropriate levels of care for patients, ensuring optimal outcomes.
- Developed strong relationships with healthcare providers, increasing referral rates for hospice services.
- Enhanced the quality of end-of-life care for patients by collaborating with medical professionals and family members.
- Marketing Hospice in facilities, hospitals, physician offices
- Educated families on hospice services and provided emotional support throughout the entire process.
Sales Manager
Advanced Home Care/Adapt Health
Salem, VA
01.1997 - 02.2019
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Education
Virginia Western Community College
RoanokeRockingham Community College
Wentworth, NCSkills
- Sales in Hospice, HH, DME
- Successful Sales Strategist
- Sales Team Leadership
- Problem Resolution Expert
Timeline
Sr. Hospice Care Consultant
Heartland Hospice
02.2019 - Current
Sales Manager
Advanced Home Care/Adapt Health
01.1997 - 02.2019
Virginia Western Community College
Rockingham Community College