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Amy Musgrove
Administrative Coordinator, Executive Support, Customer Experience Professional, Operations Support
Ogden,UT
Work Preference
Summary
Detail-oriented administrative expert skilled in managing operations, customer relationships, and team coordination across diverse environments. Adept at balancing multiple tasks while ensuring high-quality service and compliance with operational standards. Ready to contribute to business objectives in administrative or operational support roles.
Overview
18
18
years of professional experience
Work History
Coffeehouse Leader
Starbucks
North Ogden
05.2025 - Current
- Manages customer relationships by resolving concerns, identifying solutions, and ensuring high-quality experiences.
- Coordinates daily priorities, staffing needs, communications, and workflow to align with business objectives.
- Collaborates with leadership and cross-functional partners to implement initiatives and improve processes.
- Provides operational and administrative support in a fast-paced, high-volume environment, ensuring strong attention to detail and organization.
- Maintains accurate documentation, inventory records, and compliance standards to uphold operational procedures.
- Adapts quickly to changing priorities while balancing multiple responsibilities.
Master Stylist / Marketing Director
Grassroots Salon and Spa
Layton
01.2020 - 01.2025
- Executed marketing projects, community outreach, events, and promotional initiatives to enhance brand visibility.
- Developed and maintained communications that fostered client engagement and contributed to business growth.
- Managed customer relationships while maintaining a high level of professionalism, confidentiality, and service excellence.
- Managed daily operations, scheduling, client communications, and administration for team of 20+ professionals.
- Organized competing priorities while delivering consistent results in a customer-focused environment.
General Manager / Group Fitness Manager
VASA Fitness
Layton
01.2018 - 01.2019
- Coordinated calendars, programs, staff communications, and member services to streamline operational effectiveness.
- Assisted leadership with goal tracking and process improvement initiatives, facilitating team coordination.
- Managed multiple priorities while maintaining exceptional customer service standards.
- Supported daily operations, scheduling, reporting, and administrative functions to enhance member engagement in a large membership-based organization.
Administrative Assistant
Peak Health and Wellness Center
Great Falls
01.2009 - 01.2017
- Provided administrative support for a 7,000-member organization, including front office operations, communications, and customer service.
- Managed scheduling, records, databases, and documentation to ensure seamless operations.
- Coordinated meetings, member events, and programs to enhance member engagement and participation.
- Supported leadership with operational tasks and reporting to streamline workflow and improve decision-making.
- Served as a professional point of contact for members, vendors, and community partners.
Education
Some College (No Degree) - Business Management
University of Arkansas Grantham
Little Rock, ARSkills
- Executive and administrative support
- Calendar and schedule coordination
- Office operations management
- Customer relationship management
- Meeting and event coordination
- Data entry and record management
- Process improvement strategies
- Internal and external communication
- Scheduling Systems proficiency
- Customer Management Systems expertise
- Problem solving techniques
- Project support services
- Confidentiality and professionalism standards
- Cross-functional collaboration skills
- Scheduling systems expertise
- Customer management systems knowledge
- Database management proficiency
- Social media platform management
Timeline
Coffeehouse Leader
Starbucks
05.2025 - Current
Master Stylist / Marketing Director
Grassroots Salon and Spa
01.2020 - 01.2025
General Manager / Group Fitness Manager
VASA Fitness
01.2018 - 01.2019
Administrative Assistant
Peak Health and Wellness Center
01.2009 - 01.2017
Some College (No Degree) - Business Management
University of Arkansas Grantham