Yvonne Schleyer
Manchester,NH
Summary
Serviced-focused results driven Coffeehouse Leader dedicated to delivering positive customer experiences through exceptional training to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. People leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
18
18
years of professional experience
Work History
Coffeehouse Leader
STARBUCKS COFFEE COMPANY
Manchester, NH
03.2023 - Current
- Oversees daily operations delivering exceptional customer service.
- Monitors district portfolio to assess where help is required among peers.
- Mentored, trained and developed salaried and hourly partners fostering a collaborative work culture and environment.
- Collaborated with peers to enhance product offerings and store performance enhancing sales year after year.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Conducted regular performance evaluations, providing constructive feedback to improve team productivity.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
- Executed strategic initiatives to increase market share and customer loyalty.
- Maintained strong working relationships with my peers to maintain a growth mindset throughout the district.
General Manager
Darden
Concord, NH
06.2019 - 03.2023
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Manager
Darden
Danvers, MA
06.2016 - 06.2019
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Server
Darden
Manchester, NH
12.2011 - 06.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Shift Supervisor
State Of NH
Merrimack, NH
06.2008 - 06.2011
- Applied security, safety and loss prevention strategies during shifts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Education
High School Diploma -
Merrimack High School
Merrimack, NH06-2007
Skills
- Administrative Management
- Problem Anticipation and Resolution
- Policy Development and Enforcement
- Supplier Monitoring
- Business Leadership
- Management Training
- Focus and Follow-Through
- Performance Monitoring and Evaluation
- Human Resources Oversight
- Hiring and Onboarding
- Total Quality Management
- Business Forecasting
Timeline
Coffeehouse Leader
STARBUCKS COFFEE COMPANY
03.2023 - Current
General Manager
Darden
06.2019 - 03.2023
Manager
Darden
06.2016 - 06.2019
Server
Darden
12.2011 - 06.2016
Shift Supervisor
State Of NH
06.2008 - 06.2011
High School Diploma -
Merrimack High School