Amy Navarro
Brighton,CO
Summary
Compassionate and dependable professional with over 10 years of experience working with children in the dental field. Skilled at building trust with young children, helping them feel comfortable and confident With a strong commitment to providing a positive and supportive experience for every child.
Overview
1
1
Language
1
1
year of professional experience
Work History
Front Desk Receptionist
Safari Smiles Children's Dentistry
Denver, Colorado
09.2024 - 08.2025
- Greeted patients and families warmly upon arrival at the dental office.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Managed phone calls by answering inquiries and providing information to callers.
- Answered incoming calls, redirected callers to appropriate personnel or departments, and took messages.
- Scheduled appointments using practice management software for efficient patient flow.
- Coordinated with dental staff to prepare for patient visits and treatments.
- Collected patient information and maintained accurate records in the system.
- Provided support to parents by explaining office policies and procedures clearly.
- Ensured cleanliness and organization of the reception area for a welcoming environment.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with billing processes by handling insurance claims and payments.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages upon delivery to ensure proper receipt and distribution, recorded deliveries, and distributed to personnel.
Education
High School Diploma -
Jefferson High School
Edgewater, CO05-2010
Skills
- Front desk operations
- Appointment scheduling
- Patient record management
- Insurance processing
- Customer management
- Time management
- Attention to detail
- Team collaboration
- Verbal communication
- Communication effectiveness
- Problem solving
- Bilingual (Spanish)
Languages
Spanish
Elementary
Timeline
Front Desk Receptionist
Safari Smiles Children's Dentistry
09.2024 - 08.2025
High School Diploma -
Jefferson High School