Amy Neel
DeFuniak Springs
Summary
Organized administrative professional with expertise in office communication, data entry, and record management. Coordinates meetings and strengthens customer relationships to optimize office operations. Collaborative team player committed to proactive administration and attention to detail, delivering exceptional support to colleagues and clients.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Secretary/Administrative Assistant
Deisler Inc.
Santa Rosa Beach
02.2024 - Current
- Managed office communications and ensured timely correspondence with clients and vendors.
- Organized and maintained executive calendars, scheduling meetings, travel arrangements, and conference calls to optimize time management.
- Organized schedules and meetings for executives and team members.
- Scheduled meetings and sent invitations specifying time and location.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Maintained accurate records and files for company documents.
- Developed a document tracking system that enabled quick access to essential paperwork, enhancing workflow efficiency.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Updated contact lists on a regular basis; created new contacts as needed.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Responded to customer issues to provide immediate resolution and improve retention.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Handled confidential documents with discretion.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Procured essential materials for project completion and efficiency.
- Served as primary contact for clients, facilitating effective communication between clients and company owner.
Assistant Store Manager
Vera Bradley
Miramar Beach
04.2021 - 02.2024
- Assist the Store Manager in planning and implementing strategies to attract customers
- Coordinating retail store operations
- Ensuring store schedules and objectives are met by employees
- Training sales associates
- Coordinated staff and management interactions to resolve issues and enhance team communication.
- Assisting the manager in organizing, planning and implementing strategy
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitored inventory levels to maintain product availability and support sales.
- Evaluate employee performance and identify training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Resolved customer complaints by listening and providing solutions from customers
- Act as our store's representative and set an example for staff
- Trained new employees on customer service and sales techniques.
- Maintained visual merchandising standards to enhance product presentation.
- Collaborated with team to achieve store sales targets and promotions.
- Resolved customer inquiries and complaints professionally and efficiently.
- Supported team in executing community engagement initiatives and events.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Managed daily cash handling procedures and resolved discrepancies.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised team and delivered ongoing training to improve customer satisfaction and service quality.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Realtor
Keller Williams Realty
Destin
11.2018 - 12.2021
- Guided clients through residential real estate transactions, ensuring informed decision-making and satisfaction.
- Represented buyers and sellers in major real estate transactions.
- Negotiated contracts and agreements between buyers and sellers to finalize transactions.
- Managed real estate transactions from initiation to closing.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Conducted market analysis to assess property values and competitive positioning.
- Researched and determined competitive market price.
- Generated list of properties to meet specific client needs.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Coordinated open houses and property showings to enhance visibility.
- Developed targeted marketing strategies that increased visibility of listings and attracted qualified buyers.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Answered inquiries from potential buyers regarding features of property listings.
- Scheduled home viewings with potential buyers.
- Built strong relationships with clients, ensuring ongoing communication and support.
- Maintained accurate CRM database to enhance communication and relationship management with prospective clients.
- Collaborated with other agents to share insights and market knowledge continuously.
- Collaborated with colleagues to develop strategies for attracting new clients.
- Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
- Implemented diverse marketing strategies including cold calling, postcard mailings, and door knocking to engage potential customers.
- Facilitated new property listing to increase inventory.
- Attended industry events such as conferences or seminars related to real estate topics.
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
Customer Service Representative
Family Owned Business
Santa Rosa Beach
01.2016 - 09.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Addressed customer complaints with empathy and effective problem-solving skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and resolved issues promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided product information and recommendations to enhance customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
- Collaborated with team members to improve customer service processes.
- Trained new staff on company policies and customer service best practices.
- Maintained an organized workspace to facilitate efficient service delivery.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
University of Arkansas
Little RockSkills
- Scheduling meetings
- Office communication
- Data entry
- Records management
- Document proofreading
- Customer relationship management
Certification
- Real Estate License
Timeline
Secretary/Administrative Assistant
Deisler Inc.
02.2024 - Current
Assistant Store Manager
Vera Bradley
04.2021 - 02.2024
Realtor
Keller Williams Realty
11.2018 - 12.2021
Customer Service Representative
Family Owned Business
01.2016 - 09.2018
University of Arkansas