Amy Nida
804 833 7174
Charles Town, WV
Summary
Experienced and dynamic management professional with demonstrated success of supervising staff, building teams and building a loyal customer base through superior customer service. Successful at training employees and handling urgent customer complaints or concerns. Results-oriented, driven and dedicated to continuous process improvements to maximize profit potential. Resourceful and forward thinking with a hard-working and dedicated mindset.
Overview
12
12
years of professional experience
Work History
REALTOR
Keller Williams Realty
Fredericksburg, Virginia
06.2016 - 10.2018
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Prepared documents such as representation contracts, purchase agreements, listing agreements and leases and ensured deadlines were met.
- Studied property listings and accompanied clients to properties and discussed condition of homes.
- Collaborated with loan officers, title companies, home inspectors and other agents to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
General Store Manager/Training Manager
Charming Charlie
Fredericksburg, Virginia
10.2009 - 05.2016
- Managed 9,000 square foot location with second highest volume store in District, generating over $1.7 million in sales.
- Consistently increased sales over LY by analyzing and leveraging Key Performing Indicators.
- Recruited, interviewed, hired and trained staff of up to 25 sales associates and three Assistant Managers.
- Trained and developed over 30 new manager's, District-wide, ranging from Assistant Managers to General Store Managers.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assisted with three new store openings and traveled to five struggling stores to assist with merchandising, hiring and training.
- Reviewed performance of sales staff regularly and provided comprehensive coaching on the customer experience and driving sales.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Tracked and analyzed profitability and key metrics of store to improve overall profitability.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Drove and maintained solid operational processes and inventory management of over 30,000 units.
Assistant Store Manager
New York And Company
Fredericksburg, Virginia
08.2008 - 10.2009
- Assisted Store Manager in daily operations of store generating over $2 million in annual revenue.
- Managed merchandising operations and drove financial performance in assigned areas ensuring sales and profit goals were achieved.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Trained and developed associates on company policies, procedures and customer service guidelines.
Assistant Manager
Hollister And Co./Ambercrombie Kids
Fredericksburg , Virginia
06.2006 - 08.2008
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired and trained Sales Associates and equipped them to comply with company policies and procedures.
Education
Bachelor of Arts - Fashion Merchandising
Virginia Commonwealth University
Richmond, Virginia05.2006
Skills
- Customer Service
- Selling
- Leadership
- Marketing
- Business Acumen
- Teamwork
- Problem Solving
- Organization
- Communication
- Networking
- Self-Management
Timeline
REALTOR
Keller Williams Realty
06.2016 - 10.2018
General Store Manager/Training Manager
Charming Charlie
10.2009 - 05.2016
Assistant Store Manager
New York And Company
08.2008 - 10.2009
Assistant Manager
Hollister And Co./Ambercrombie Kids
06.2006 - 08.2008
Bachelor of Arts - Fashion Merchandising
Virginia Commonwealth University