Amy Norton
Rushville,United States
Summary
As a seasoned caseworker for the Illinois Department of Human Services, I am accustomed to high-volume work and demanding deadlines. I specialize in managing caseloads with accuracy, using in-depth knowledge of policy and procedures, while applying excellent communication and interpersonal skills. With backgrounds in education and behavioral science, I am also highly motivated to achieve goals and facility growth through positive and memorable experiences.
Overview
5
5
years of professional experience
Work History
Human Services Caseworker
Department of Human Services
Beardstown, IL
09.2019 - Current
- Provided case management services to clients, including assessing client needs and developing individualized service plans.
- Developed and maintained positive relationships with clients, families, and community partners.
- Maintained accurate records of all client interactions and progress towards goals.
- Researched available financial assistance programs for clients who qualify for additional benefits or services.
- Attended trainings related to human services best practices in order to stay up-to-date on relevant information.
- Maintained confidentiality standards according to agency policies and procedures.
- Conducted assessments of family strengths, needs and barriers.
- Obtained income, asset and financial information to determine program eligibility.
- Interviewed applicants to verify information eligibility for public assistance.
- Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
Education
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA04-2018
Skills
- Effective Communication
- Attention to Detail
- Team Collaboration
- Adaptability and Flexibility
- Professionalism
- Reliability
- Client Education
- Analytical Thinking
- Active Listening
- Organizational Skills
- Avid Learner
Affiliations
- Volunteers at Rushville Church of Christ Children's Education Program.
- Member of a Mission Team, Worship Team, and a Foster Care Support program.
Accomplishments
- Summa Cum Laude Recipient at Liberty University
- Deans List recipient in all undergraduate programs
References
References available upon request.
Timeline
Human Services Caseworker
Department of Human Services
09.2019 - Current
Bachelor of Science - Interdisciplinary Studies
Liberty University
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