Amy Novak

Initially I helped move company to a larger office where I assisted management and sales team with office set up and organization. I helped manage daily office operations and organized filing systems to ensure smooth workflow. I conducted tasks such as copying, scanning, and supply ordering to facilitate office efficiency. I also assisted with special projects through information research from various sources such as trade shows and competitive vendors. I also assisted with packaging shipments at end of day.

Kept a calm demeanor in a fast paced work environment, where multitasking and attention to detail were key to guest satisfaction. I answered phones, provided guest services such as checking in/out, offering property tours, and working as gift shop and cafe’ cashier. I also assisted guests with travel and itinerary planning before during and after their stay in coordination with other businesses such as restaurants and wineries and setting up transportation to those locations. I often helped guests to plan events and prepare surprises and special gifts as directed, or alternatively, suggesting/offering to help do so so after asking if a birthday, anniversary, or other special event was a part of their stay.