Amy Nunez
Fuquay-Varina,NC
Summary
Quality focused, skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
18
18
years of professional experience
Work History
Claims Associate
North Carolina Lottery Commision
Raleigh, NC
11.2025 - Current
- Processed claims efficiently, ensuring compliance with regulatory standards and internal policies.
- Reviewed documentation for accuracy, identifying discrepancies and facilitating timely resolutions.
- Collaborated with cross-functional teams to streamline claims processing workflows and improve service delivery.
- Implemented quality control measures that elevated accuracy rates in claim settlements across departments.
Store Manager
Circle K
Lillington, NC
04.2008 - 11.2025
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Education
Phlebotomist - Phlebotomy
Johnston Community College
Smithfield, NC03-2012
Skills
- Store Operations Oversight
- Team Development
- Customer Relations
- Multitasking and Organization
- Promotional Planning
- Retail Merchandise Quality Standards
- Strategic Thinker
Timeline
Claims Associate
North Carolina Lottery Commision
11.2025 - Current
Store Manager
Circle K
04.2008 - 11.2025
Phlebotomist - Phlebotomy
Johnston Community College