Amy Orozco

Certified Medical Assistant

Valleywise Health

85008, AZ

11.2012 - Current

Worked with Epic for 13 years.
Answered patient calls promptly and directed inquiries to the appropriate department when needed.
Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
Collected urine samples from patients for drug screens or pregnancy tests when necessary.
Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
Prepared specimens for laboratory testing and performed routine laboratory tests.
Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
Maintained patient confidentiality in accordance with HIPAA regulations.
Conducted diagnostic tests, such as EKGs, or hearing and vision screenings, in accordance with established protocols.
Provided support to patients by helping them fill out forms and answering their questions about health care services.
Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Scheduled appointments for patients via phone and in person.
Administered rapid tests for COVID/Flu/RSV, strep, HIV, Glucose, A1C, and PT/INR to help clinical staff assess conditions.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Contacted pharmacies to submit and refill patients' prescriptions.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Verified appointment times with patients, prepared charts, and consent forms.
Collected, labeled and stored laboratory specimens properly prior to testing.
Educated patients about medications, procedures and physician's instructions.
Experience working with geriatric and pediatric patients.
Performed referrals and telemedicine appointments.
Worked on Clinics Workqueues.
Trained new Float Pool hired employees to work in different Clinics.
Used DAR to sign in, check in or cancel patients appointments.
Processed DME orders for patient equipment.
Worked in different Clinic Specialties.
Medical Assistant Externship done at Valleywise Community Health Center Maryvale previously known as MIHS.

Summary

Overview

Work History

Certified Medical Assistant

Education

Certificate -

High School Diploma -

Some College (No Degree) - Nursing

Skills

Languages

Timeline

Certified Medical Assistant

Certificate -

High School Diploma -

Some College (No Degree) - Nursing

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