Summary
Overview
Work History
Education
Skills
Timeline
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Amy Padilla-Martinez

Garden Grove,CA

Summary

Dynamic professional with extensive experience at Quaere Inc. as an Accounts Payable Clerk and Private Investigator. Proven expertise in invoice processing and customer relations, enhancing vendor relationships and achieving high data integrity. Adept at conducting thorough background checks while maintaining confidentiality, ensuring successful outcomes in investigations and financial operations.

Overview

26
26
years of professional experience

Work History

Accounts Payable Clerk /Private Investigator

Quaere Inc.
02.2016 - Current
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Maintained good working relationships with vendors and resolved disputes.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
  • Enhanced efficiency in invoice processing by meticulously reviewing and matching invoices with purchase orders and receipts.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Uncovered critical evidence by conducting thorough background checks, surveillance, and research for client cases.
  • Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.

Admin Assistant

JP Construction
01.2006 - 02.2016
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Reviewed and edited Job proposals

Medical Front Office Receptionist

Industrial Medical Group
06.1999 - 09.2002
  • Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
  • Completed clerical duties and tasks for clinic administration.
  • Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.

Education

Certificate - Medical Billing/ Front Office

Newbridge College
Santa Ana, CA
06-1999

Skills

  • Data entry
  • Accounts payable
  • Invoice processing
  • Quickbooks
  • Confidentiality handling
  • Customer relations
  • Records research
  • Background checks
  • Insurance claims cases
  • Litigation support
  • Court research
  • Social media research

Timeline

Accounts Payable Clerk /Private Investigator

Quaere Inc.
02.2016 - Current

Admin Assistant

JP Construction
01.2006 - 02.2016

Medical Front Office Receptionist

Industrial Medical Group
06.1999 - 09.2002

Certificate - Medical Billing/ Front Office

Newbridge College

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Amy Padilla-Martinez