Amy Parker
Bessemer,AL
Summary
Dynamic educator with a proven track record of enhancing student engagement through innovative teaching methods and interactive learning experiences. Committed to fostering clear communication with parents and creating a collaborative, supportive educational environment that promotes student success. Adept at adapting instructional strategies to meet diverse learning needs, ensuring all students thrive academically and socially. Passionate about inspiring a love for learning and empowering students to reach their full potential.
Overview
26
26
years of professional experience
Work History
Teacher
Jefferson County Board Of Education
08.1999 - 05.2025
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Resolved customer inquiries efficiently, ensuring high satisfaction and timely follow-ups.
- Managed complex customer accounts, fostering strong relationships through effective communication.
- Trained new team members on best practices for customer service protocols and tools.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Dominos Pizza Inc.
08.2024 - 06.2025
- Provided exceptional customer support through various channels, resolving inquiries effectively and efficiently.
- Maintained up-to-date knowledge of products and services to assist customers with accurate information.
- Collaborated with team members to streamline processes, improving response times for customer queries.
- Mentored junior staff on best practices in customer service, enhancing overall team performance.
Education
Master of Arts - Education
University of Alabama At Birmingham
Birmingham, AL02-2006
Master of Science - Education
University of Alabama At Birmingham
Birmingham, AL07-1995
Master of Arts - Education
University of Alabama At Birmingham
Birmingham, AL07-1995
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Motivating students
- Student engagement
- Behavior management
- Parent-teacher communication
- Classroom instruction
- Conflict resolution
- Differentiated instruction
- Collaborative learning
Accomplishments
*ALSDE Specialized Training - LETRS Elementary Mastery
*Seven Habits of Highly Effective Kids Trained
*I-Ready Reading and Math Trained
Timeline
Customer Service Representative
Dominos Pizza Inc.
08.2024 - 06.2025
Teacher
Jefferson County Board Of Education
08.1999 - 05.2025
Master of Arts - Education
University of Alabama At Birmingham
Master of Science - Education
University of Alabama At Birmingham
Master of Arts - Education
University of Alabama At Birmingham
References
Dr. Lisa Holmes
Principal of Concord Elementary
(205) 379-3150 or lholmes@jefcoed.com
I have worked with Dr. Holmes over the last 6 years as general education teacher as well as an reading interventionist.
Mr. James Huffman
Manager at Domino's in Hueytown
(205)876-6168
I worked with Mr. Huffman at Domino's for a year serving as a customer service representative.