Amy Paul
Bartow,FL
Summary
Driven Assistant Manager experienced in supporting store operations and supervising teams to enhance performance and foster positive behaviors. Achieved significant revenue and profit growth while effectively managing inventory levels and minimizing loss percentages. Committed to continuous improvement and staying current with industry trends to deliver value in customer-centric environments.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
Bartow, Florida
10.2023 - Current
- Supported daily store operations in discount retail environment.
- Supervised cashiers and stock associates during assigned shifts.
- Managed opening and closing procedures for store security.
- Oversaw freight processing and merchandise recovery on sales floor.
- Assisted with inventory counts and stock replenishment.
- Trained team members on register and customer service tasks.
- Resolved customer concerns with professional, friendly service.
- Enforced company standards for cleanliness, safety, and presentation.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Managed daily cash handling and ensured accurate reconciliation.
- Resolved customer complaints to ensure satisfaction and maintain loyalty. from customers by empathetically listening, recording details and offering solutions.
- Supervised team, providing ongoing training that enhanced customer satisfaction and service quality.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Reviewed monthly sales and performance reports to inform operational planning and support strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
Cashier
Spirit Halloween
Bartow, FL
10.2021 - 10.2021
- Processed cash, card, and gift card transactions at Spirit Halloween register.
- Greeted customers and answered questions about costumes, accessories, and store policies.
- Handled returns and exchanges following Spirit Halloween checkout procedures.
- Balanced register drawer and prepared cash drops during shift changes.
- Maintained organized checkout area and replenished bags, receipts, and supplies.
- Supported sales floor by locating merchandise and directing shoppers to products.
Cashier
Walmart
Bartow, FL
07.2015 - 08.2015
- Assisted Walmart customers with product location, questions, and service needs
- Stocked Walmart shelves, endcaps, and bins with merchandise
- Operated cash register and processed sales transactions at Walmart checkout
- Handled returns, exchanges, and customer complaints at service desk
- Faced merchandise and maintained clean, organized sales floor displays
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Customer Service Cashier
Circle K
Winter Haven, Florida
07.2009 - 01.2011
- Operated cash register to process transactions accurately and efficiently.
- Processed fuel and merchandise sales using point-of-sale systems.
- Reconciled cash drawers and handled daily register closing tasks.
- Greeted customers entering the gas station and provided assistance when needed.
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
- Restocked convenience items, coolers, and register supplies.
- Maintained clean sales floor, counters, restrooms, and fuel areas.
- Monitored fuel pumps, signs, and station equipment for safe operation.
- Followed convenience store and fuel safety policies during shifts.
- Supported station operations with inventory checks and daily service tasks.
Skills
- Retail operations
- Inventory control
- Cash handling
- POS systems
- Loss prevention
- Store scheduling
- Staff training
- Team leadership
- Staff management
- Customer service
- Problem solving
- Visual merchandising
- Inventory counting
Basic computer skills
Timeline
Assistant Store Manager
Dollar Tree
10.2023 - Current
Cashier
Spirit Halloween
10.2021 - 10.2021
Cashier
Walmart
07.2015 - 08.2015
Customer Service Cashier
Circle K
07.2009 - 01.2011