Amy Petit
Summary
Experience delivering customer service and administrative excellence in fast-paced office setting. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible employee excelling in hospitality, scheduling and database administration with 10 years of experience.
Overview
11
11
years of professional experience
Work History
Guest Services Coordinator
La Salle Manor Retreat Ctr
Plano, IL
05.2024 - Current
- Serve as the primary point of contact for all guests, managing the full lifecycle of services from booking and scheduling to arrival, on-site logistics, and post-visit evaluation, while fostering a welcoming, professional environment for over 4,500–6,000 guests annually.
- Maintain comprehensive guest records, including contracts, dietary needs, headcounts, and special requests to ensure accuracy and efficiency.
- Coordinate with kitchen, facilities, and housekeeping teams to execute event plans and resolve guest related issues promptly.
- Manage the calendar, meeting spaces, and event setups, ensuring timely communication across departments.
- Perform financial administration tasks such as invoicing, payment processing, deposits, and internal reporting.
- Train guest hosts, reinforcing LSM's hospitality standards and supporting consistent, high-quality service.
- Provide executive-level support to the President, assisting with administrative duties, meeting preparation, and special projects.
- Leverage Google Workspace (Docs, Sheets, Calendar, Gmail) and CRM tools daily to manage schedules, track tasks, maintain guest data, and facilitate team collaboration.
Product Sales Associate/Wellness Coach
Isagenix (Direct Sales)
616 Redwood Dr, Aurora IL
06.2016 - Current
- Enhanced customer satisfaction with tailored product recommendations based on their specific needs and health goals.
- Implemented personalized follow-up strategies for clients, maintaining communication after sale to ensure continued satisfaction.
- Maintain up-to-date knowledge of industry trends through ongoing professional development opportunities such as workshops or webinars.
- Participate in expos and markets to showcase company products, generating leads and expanding my client base.
- Train new team members on best practices for product knowledge, sales techniques, and customer service excellence.
- Inform customers of promotions to increase sales productivity and volume.
Real Estate Administrative Assistant
Kathy Brothers
2430 W Indian Trail Rd, Ste 203, Aurora IL
04.2019 - Current
- Maintained accessible and comprehensive database of property listings, client contacts, and transaction records for easy retrieval and reference by team members.
- Increased agent productivity by coordinating property showings, open houses, and client appointments.
- Assisted clients in preparation of their home sale by connecting them with various vendors, scheduling photography, preparing contracts and net sheets.
- Managed a high volume of incoming calls and emails with professionalism and prompt attention, ensuring no opportunities or leads are missed.
- Coordinated and marketed client events to foster ongoing client relations and referrals.
- Assisted team with social media marketing to increase brand awareness.
Café Owner & Manager
Self Employed
18 W Downer Pl, Aurora IL
03.2014 - 06.2018
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
- Mentored and trained employees to improve performance and encourage professional growth.
- Enhanced customer loyalty through exceptional service and consistent product quality, introducing new methods and systems to reduce turnaround time.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Optimized staffing levels during peak hours to maximize revenue while minimizing labor costs.
- Collaborated with local businesses to host joint events, fostering community engagement.
- Organized special events such as live music nights or themed dinners that attracted new patrons to the cafe.
- Successfully navigated challenges such as seasonal fluctuations in business by adjusting operational strategies accordingly.
- Purchased food and cultivated strong vendor relationships.
Education
Office Administration
Additional Information
Wife to Joe-32 yrs, Mother to KyraJo-28 (Nathan), Kyle-25 (Becca), TJ-14, and dog Armani. I love planing events, spending time outdoors, and hosting our church small group.
My work ethic: "Whatever you do, work at it with all your heart, as working for the Lord" Colossians 3:23
Timeline
Guest Services Coordinator
La Salle Manor Retreat Ctr
05.2024 - Current
Real Estate Administrative Assistant
Kathy Brothers
04.2019 - Current
Product Sales Associate/Wellness Coach
Isagenix (Direct Sales)
06.2016 - Current
Café Owner & Manager
Self Employed
03.2014 - 06.2018
Office Administration