Amy Pham
Summary
Reliable employee with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
4
4
years of professional experience
Work History
Learning Ambassador
Amazon Fulfillment Center
04.2023 - 04.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored progress of trainees and adjusted instructional strategies to meet specific needs more efficiently creating one piece flow.
- Led small group sessions to help associates review and practice concepts.
- Reviewed and updated associates files and database information to maintain accurate records.
- Analyzed team performance and identified opportunities for additional training.
IT Technical Support Specialist
AT&T
07.2020 - 01.2021
- 1+ year of experience working with computers and Microsoft Office (Outlook, Word, Excel)
- Work with management and staff throughout the company to continuously improve process, procedures, and best practices.
- Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) in a timely manner.
- Always met time commitments and deadlines on task.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
Backup Team Lead
Cepheid
07.2022 - 07.2023
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
Education
High School Diploma -
Haltom Highschool
Haltom City, TX08.2015
Associate of Applied Science - Graphic Design
Tarrant County College District
Fort Worth, TX07.2026
Skills
- Leadership
- Staff Training
- Technical Support
- Help Desk
- QA/QC
- Word Doc
- Employee Communications
- SOP Compliance
Likes:
Competitive Video Games, Asian Food, Personal Finance Books, Photo Editing, Art
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Spanish
Elementary
Timeline
Learning Ambassador
Amazon Fulfillment Center
04.2023 - 04.2024
Backup Team Lead
Cepheid
07.2022 - 07.2023
IT Technical Support Specialist
AT&T
07.2020 - 01.2021
High School Diploma -
Haltom Highschool
Associate of Applied Science - Graphic Design
Tarrant County College District