Amy Phan
Winter Park,FL
Summary
Knowledgeable about assisting with research, compiling requested collections, and resolving equipment troubles. Strengths include strong organizational skills, effective communication abilities, and familiarity with library software systems. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Panera Bread
Winter Park, FL
02.2023 - 01.2024
- Maintained accurate records of purchases and balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with safety regulations throughout store environment.
- Operated cash register efficiently, processing payments by cash, check, credit card, gift card, and automatic debit.
- Organized promotional displays and arranged merchandise to optimize sales opportunities.
- Delivered exceptional customer service, resolving complaints and providing information on store policies.
- Trained new team members in cash register operation and customer service best practices.
- Executed daily recovery tasks to maintain cleanliness and organization of checkout areas.
- Assisted customers with product inquiries and rewards program enrollment to enhance shopping experience.
Prep Cook
Coalition for the Homeless/Harris County
Orlando, FL
07.2022 - 06.2023
- Monitored supply inventory and placed orders to maintain optimal freshness.
- Maintained accurate records of daily food usage in compliance with health regulations.
- Executed proper techniques for food preparation, ensuring adherence to safety protocols.
- Organized walk-in coolers and freezers to reduce waste and enhance accessibility.
- Prepared ingredients by washing, peeling, chopping, and dicing vegetables.
- Checked quality and freshness of food products before use to minimize spoilage.
- Sanitized work areas and equipment consistently to uphold food safety standards.
- Communicated effectively with team members to coordinate meal preparations.
Volunteer
Winter Park Public Library
Winter Park, FL
06.2021 - 07.2022
- Demonstrated problem-solving abilities by resolving patron issues effectively.
- Delivered exceptional service during face-to-face interactions and phone communications.
- Prioritized tasks to meet service objectives efficiently.
- Managed inventory and supplies to support operational needs.
- Coordinated with volunteers to strengthen team dynamics and relationships.
- Participated in fundraising efforts, contributing to event planning and outreach initiatives.
- Maintained accurate records of contributions while assisting with daily operations.
- Created promotional materials for library events and programs, engaging the community.
Programming Competition Volunteer
University of Central Florida, UCF
Orlando, FL
09.2021 - 09.2021
- Guided fellow volunteers during shifts to ensure smooth operations.
- Collaborated with team members to foster a positive work environment.
- Assisted staff in daily organizational operations to enhance efficiency.
- Organized and maintained records of volunteer hours and donations accurately.
- Engaged in team-building exercises to strengthen volunteer relationships.
- Contributed time, effort, and skills towards achieving organizational goals collaboratively.
- Supported community members and participants with food, water, and merchandise.
- Greeted guests and directed them to appropriate departments efficiently.
Education
Some College (No Degree) - English
University of Central Florida
Orlando, FLSome College (No Degree) - English
University of Florida
GainesvilleSkills
- Customer service
- Visual merchandising
- Academic assistance
- Student development
- Critical thinking
- Library instruction
- Professionalism
- Written communication
- Subject matter expertise
- Papers evaluation
- Detail-oriented mindset
- Efficient work methods
- Multitasking and organization
Affiliations
- Writing books and poetry
- Violin
- Piano
- Song composition
- Figure skating
- Cooking
- Exercise
- Gardening
Languages
Spanish
Limited
Certification
- All State Orchestra
- Florida Bright Futures Scholarship (Florida Academic Scholar)
References
References available upon request.
Timeline
Cashier
Panera Bread
02.2023 - 01.2024
Prep Cook
Coalition for the Homeless/Harris County
07.2022 - 06.2023
Programming Competition Volunteer
University of Central Florida, UCF
09.2021 - 09.2021
Volunteer
Winter Park Public Library
06.2021 - 07.2022
Some College (No Degree) - English
University of Central Florida
Some College (No Degree) - English
University of Florida
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