Amy Pitre
Meadville,MS
Summary
Dynamic assistant manager with a strong focus on team leadership and customer service expertise. Proven track record in enhancing guest satisfaction and optimizing operational procedures to drive efficiency.
Overview
18
18
years of professional experience
Work History
Assistant Manager Of The Players Club
Magnolia Bluffs Casino
11.2019 - Current
- Led team in delivering exceptional guest service and enhancing overall customer satisfaction.
- Developed and implemented operational procedures to optimize workflow efficiency across departments.
- Trained and mentored staff, fostering a collaborative environment and improving team performance.
- Analyzed daily operations, identifying areas for improvement and ensuring compliance with regulations.
- Managed inventory control processes, reducing waste and maintaining optimal stock levels in all areas.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained compliance with Gaming Commission and ensuring Promotion are Executed correctly.
Cosmetologist
Riverfront Royale Salon and Spa
03.2018 - 01.2020
- Provided exceptional hairstyling services, enhancing client satisfaction and retention
- Monitored industry developments, adapting services to maintain competitive edge in the market.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Collaborated with team members to create personalized beauty plans tailored to individual needs.
Cosmetologist
SmartStyle
01.2008 - 02.2018
- Provided exceptional hairstyling services, enhancing client satisfaction and retention.
- Implemented inventory management procedures, reducing waste and improving product availability.
- Led workshops on current beauty trends, educating clients and staff on innovative techniques.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Education
Cosmetology License - Cosmetology
Jonesville Beauty School
Vidalia, LA03-2007
GED -
Natchez High School
Natchez, MS05-1995
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff supervision
- Task delegation
- Staff management
- Workload management
- Conflict resolution
- Employee scheduling
- Policy enforcement
- Employee supervision
- Recruitment and hiring
- Vendor relationship management
- Computer skills
- Multitasking
- Work Planning and Prioritization
- Excell
Timeline
Assistant Manager Of The Players Club
Magnolia Bluffs Casino
11.2019 - Current
Cosmetologist
Riverfront Royale Salon and Spa
03.2018 - 01.2020
Cosmetologist
SmartStyle
01.2008 - 02.2018
Cosmetology License - Cosmetology
Jonesville Beauty School
GED -
Natchez High School