Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Amy Quintana

Miami,FL

Summary

Customer-focused professional with experience in customer service, event coordination, and entrepreneurship. Proven track record in delivering exceptional service and coordinating successful events. Versatile skill set positions as a strong candidate for roles requiring dedication and adaptability.

Overview

4
4
years of professional experience

Work History

Sales associate

Girls Will Be Girls
miami, FL
01.2026 - 07.2026
  • Assisted customers in selecting products that fit their needs and personal style
  • Styled customers and helped create complete outfits
  • Provided hands-on support during fittings and outfit selection
  • Maintained a clean and organized store by assisting with opening and closing duties
  • Helped with social media
  • Collaborated with team members to ensure a smooth and positive shopping experience

Sales Associate

Aeropostale
Miami, Florida
09.2024 - 01.2025

• Provide excellent customer service by assisting shoppers with product selection, maintaining a friendly and approachable demeanor.
• Process sales transactions efficiently while ensuring a clean and organized store environment.
• Demonstrate teamwork by collaborating with colleagues to meet store goals and exceed customer expectations.

  • Assisted customers in selecting merchandise and provided product information.
  • Maintained store displays to enhance visual appeal and promote featured products.
  • Processed transactions accurately using point-of-sale systems and cash handling procedures.

Event Coordinator

Miami Water and Air
Miami, Florida
01.2023 - 01.2024
  • Played a key role in setting up and managing lead generation events at Home Depot locations.
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Streamlined registration processes for increased efficiency and reduced waiting times.

Customer Service

Miami Water and Air
miami , FL
01.2022 - 01.2023

• Provided exceptional customer service, addressing inquiries and ensuring overall customer satisfaction.
• Maintained high level of customer service through friendly and polite demeanor.
• Developed and implemented customer service policies to enhance satisfaction.

Education

High School Diploma -

John A Ferguson Senior High School
Miami, FL
06-2025

Bachelor of Fine Arts - Fashion Marketing And Business Management

Savannah College of Art And Design (SCAD)
Savannah, GA
04-2026

Skills

  • Call Center Experience
  • Complaint Handling
  • CRM Software Usage
  • Conflict Resolution
  • Process Improvement
  • Effective Communication
  • Bilingual - Expert in Spanish and English
  • Cross-Cultural Communication
  • Multitasking Abilities
  • Team Collaboration
  • Adobe Certified
  • Listening skills
  • Positive and professional
  • Friendly and outgoing
  • Communication skills

Affiliations

  • NFTE BizCamp Entrepreneurship Camp
    Participated in a four-summer entrepreneurship program, gaining practical insights into business management and development.
    Successfully operated and managed a fruit shop, demonstrating entrepreneurial skills, adaptability, and a strong work ethic.
    Increased business revenue by implementing innovative marketing strategies and expanding product offerings.
  • Istituto Marangoni Pre-College Program – Fashion Business & Styling (Jan 2024 – March 2024)
    Completed pre-college coursework in fashion business, styling, and industry fundamentals.
    Developed knowledge of branding, trend analysis, and visual styling.
  • Volunteer Experience
    Volunteered annually with Miami Water and Air during the holiday season.
    Donated toys and essential items to support families at Lotus House Women’s Shelter.
    Contributed to efforts that provide support and resources to women and children in need.

Timeline

Sales associate

Girls Will Be Girls
01.2026 - 07.2026

Sales Associate

Aeropostale
09.2024 - 01.2025

Event Coordinator

Miami Water and Air
01.2023 - 01.2024

Customer Service

Miami Water and Air
01.2022 - 01.2023

High School Diploma -

John A Ferguson Senior High School

Bachelor of Fine Arts - Fashion Marketing And Business Management

Savannah College of Art And Design (SCAD)
Amy Quintana