Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amy Raedel

North Dartmouth,MA

Summary

Professional with extensive experience in appointment scheduling and client communication at Village Veterinary Hospital. Achieved significant improvements in operational efficiency while maintaining strict patient confidentiality. Expertise in delivering outstanding customer service and fostering a welcoming environment for clients and pets. Strong organizational skills demonstrated through effective management of administrative tasks and support for office visitors.

Overview

15
15
years of professional experience

Work History

Receptionist

Village Veterinary Hospital
New Bedford, Massachusetts
10.2016 - 04.2025
  • Greeted clients upon arrival at veterinary hospital, ensuring a welcoming environment.
  • Efficiently scheduled appointments for veterinarians and staff, maximizing productivity.
  • Addressed client inquiries via phone promptly, providing accurate information.
  • Organized patient records while maintaining strict confidentiality standards.
  • Processed payments and resolved billing inquiries with precision.
  • Coordinated communication between clients and veterinary team to achieve seamless interactions.
  • Maintained cleanliness and organization of reception area consistently.
  • Scheduled and confirmed appointments, ensuring optimal time management.

Restaurant Server

Metro Pizza
Dartmouth , MA
02.2011 - 08.2016
  • Processed orders accurately with point-of-sale systems to optimize operational efficiency.
  • Maintained cleanliness and organization of dining area and service stations for positive customer experiences.
  • Collaborated with kitchen staff to ensure timely delivery of food to guests.
  • Managed cash handling and balanced registers at end of shifts.
  • Informed guests regarding menu items, specials, and dietary restrictions effectively.
  • Resolved customer complaints promptly to enhance satisfaction and retention.

Sales Associate

Hollister.Co
North Dartmouth, Massachusetts
03.2013 - 06.2016
  • Engaged customers to create welcoming shopping experiences and provide personalized product recommendations.
  • Maintained visual merchandising standards to enhance overall store presentation.
  • Collaborated with team members to achieve sales targets and elevate service quality.
  • Stocked merchandise and organized inventory to ensure optimal product availability.
  • Supported promotional events by effectively setting up displays and marketing materials.

Camp Counselor

YMCA Dartmouth
North Dartmouth, Massachusetts
06.2013 - 08.2013
  • Supervised daily camper activities, ensuring safety and compliance with camp standards.
  • Facilitated engaging recreational programs to enhance camper experience and participation.
  • Maintained a clean and organized camp environment to promote health and safety.
  • Communicated effectively with campers, parents, and staff to address concerns promptly.
  • Supported team members in organizing group events, enhancing collaboration and engagement.
  • Led small group discussions to foster teamwork and cooperation among campers.
  • Monitored camper behavior during activities, providing guidance to ensure positive interactions.
  • Engaged children in diverse activities including arts and crafts, sports, and field trips while prioritizing safety.

Ice Cream Server

Oxford Creamery
Mattapoisett, Massachusetts
06.2010 - 08.2011
  • Delivered outstanding customer service in a fast-paced ice cream shop environment.
  • Maintained organized and clean serving areas and equipment consistently.
  • Guided customers through menu options and addressed special dietary needs effectively.
  • Trained new staff on ice cream preparation techniques and service standards.
  • Operated cash register, processed transactions, and managed cash with accuracy.
  • Restocked supplies to ensure inventory met demands during peak hours.
  • Collaborated with team to improve customer experience continually.
  • Closed shop by cleaning workstations, restocking shelves, and emptying trash cans.

Education

Associate of Arts - Business Management

Bristol Community College
Fall River, MA
08-2018

High School Diploma -

Dartmouth High School
North Dartmouth, MA
06-2014

Skills

  • Appointment scheduling
  • Patient record management
  • Billing resolution
  • Client communication
  • Customer service
  • Time management
  • Animal handling
  • Animal grooming
  • Animal care

References

References available upon request.

Timeline

Receptionist

Village Veterinary Hospital
10.2016 - 04.2025

Camp Counselor

YMCA Dartmouth
06.2013 - 08.2013

Sales Associate

Hollister.Co
03.2013 - 06.2016

Restaurant Server

Metro Pizza
02.2011 - 08.2016

Ice Cream Server

Oxford Creamery
06.2010 - 08.2011

Associate of Arts - Business Management

Bristol Community College

High School Diploma -

Dartmouth High School

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