Amy Ramirez
Denver,CO
Summary
Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Hostess
Snooze AM Eatery
Denver, CO
07.2022 - Current
- Opened and closed seating sections according to volume of guests.
- Took initial drink orders and relayed information to wait or bar staff.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated guests based on guest preferences and seating availability.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Answered guest questions about hours, seating, and menu information.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Overnight Stocker
Wal-Mart Supercenter
Denver, CO
07.2019 - 03.2022
- Interacted with guests in friendly and knowledgeable way.
- Greeted store customers and discussed needs.
- Updated merchandise pricing to match new values and special promotional rates.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Stocked designated items on shelves, end caps and displays.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Stocked shelves to match planogram images and instructions.
- Safely and securely loaded items to prevent damage during transport.
Accounts Payable Specialist
Freeman
Denver, CO
06.2018 - 05.2019
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Evaluated financial records to detect errors and discrepancies.
- Studied past records to detect duplicate statements.
- Prepared vendor invoices and processed incoming payments.
- Stored office and client records on secured server to prevent data losses, conducting regular backups.
Education
High School Diploma -
Denver West High School
Denver, CO05.2003
Skills
- Warm and Friendly
- Organization
- New Hire Training
- Guest Satisfaction
- Interactive Communication Skills
- Active Listening and Communication
- Entry Recording
- Precision and Accuracy
- Timely Processing
Timeline
Hostess
Snooze AM Eatery
07.2022 - Current
Overnight Stocker
Wal-Mart Supercenter
07.2019 - 03.2022
Accounts Payable Specialist
Freeman
06.2018 - 05.2019
High School Diploma -
Denver West High School