AMY REYNOSO
Anaheim,CA
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Express Urgen Care
11.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Oriented and trained new staff on proper procedures and policies.
Cashier
ANGELOS BURGER
01.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Secretary's Assistant
LA BAHIA
06.2018 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Flight Attendant
VOLARIS
01.2020 - 05.2020
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Call Center Customer Service Representative
AT&T
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Bachelor of Science - Nursing Practice
Santa Ana Collage
Santa AnaCONCORDE
Garden Grove, CAGED -
PREPARATORIA REGIONAL DE ATOTONILCO
ATOTONILCO GED -
ELITUS ATC
GUADALAJARA2019
Skills
- Patient Scheduling
- Procedure Assistance
- Medical office administration
- Medical Terminology
- Vital signs monitoring
- Multi-line Telephone System Operation
- Blood Collection
- CPR Certified
Adult AED and CPR
- Public Interaction
- Patient Monitoring
- Equipment Sterilization Procedure Room Preparation Medical Procedure Preparation
- Laboratory maintenance
- Insurance Verification
- Specimen Collection
- Electronic Charting
Certification
- Certified flight attendant, elitus
- Emergency Medical Responder (EMR)
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Medical Assistant
Express Urgen Care
11.2023 - Current
Cashier
ANGELOS BURGER
01.2022 - Current
Flight Attendant
VOLARIS
01.2020 - 05.2020
Secretary's Assistant
LA BAHIA
06.2018 - 12.2021
Call Center Customer Service Representative
AT&T
Bachelor of Science - Nursing Practice
Santa Ana Collage
CONCORDE
GED -
PREPARATORIA REGIONAL DE ATOTONILCO
GED -
ELITUS ATC