Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amilinda Rodriguez

Mission

Summary

Sales Associate role requires strong customer service and problem resolution skills, demonstrated through experience in efficiently resolving customer complaints and providing technical support. Analyzed competitor data to inform sales strategies and advised customers on product features, enhancing their purchasing decisions. Implemented streamlined processes that improved customer service efficiency, contributing to a more effective sales environment. Bilingual communication skills facilitated better engagement with diverse customer bases, ensuring comprehensive support and satisfaction.

Overview

6
6
years of professional experience

Work History

Salesperson

Verizon Wireless
Mission
02.2025 - 05.2025
  • Resolved customer complaints promptly and efficiently.
  • Gathered data on competitors' pricing, products, and promotional activities.
  • Advised customers on the latest product features and benefits.

Customer Service Representative

TaskUs
Mission
03.2024 - 03.2025
  • Implemented innovative methods for streamlining the customer service process.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Sales Associate

T-Mobile
Mission
01.2019 - 05.2024
  • Upsold additional items based on customer interests and needs.
  • Greeted customers and provided exceptional customer service.
  • Organized stockroom shelves according to size, color or style.

Education

Associate of Applied Science - Multimedia

South Texas College
McAllen, TX
06-2014

High School Diploma -

Veterans Memorial High School
Mission, TX
06-2014

Some College (No Degree) - Mathematics

UTRGV
Edinburg, TX

Skills

  • Customer service
  • Sales strategies
  • Data analysis
  • Product knowledge
  • Bilingual communication
  • Problem resolution
  • Time management

Timeline

Salesperson

Verizon Wireless
02.2025 - 05.2025

Customer Service Representative

TaskUs
03.2024 - 03.2025

Sales Associate

T-Mobile
01.2019 - 05.2024

Associate of Applied Science - Multimedia

South Texas College

High School Diploma -

Veterans Memorial High School

Some College (No Degree) - Mathematics

UTRGV
Amilinda Rodriguez