Amy Rosales
Leland,USA
Summary
Results-oriented Store Manager with expertise in enhancing customer satisfaction and driving sales through effective team leadership and innovative merchandising strategies. Achieved revenue and profit goals while minimizing inventory shrinkage and loss percentages through diligent inventory management and employee training. Committed to fostering collaborative environments that promote operational efficiency and strong customer relations.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Dollar General
Leland, MS
09.2025 - Current
- Assisted in managing daily store operations and staff assignments.
- Trained new employees on store policies and customer service techniques.
- Collaborated with team to maintain inventory levels and product displays.
Manufacturing Engineer
Herbalife Warehouse
Lake Forest, CA
03.2025 - 09.2025
- Conducted root cause analysis to identify and resolve manufacturing issues efficiently.
- Conducted root cause analysis on defective products, resulting in specific process improvements that reduced defect rates.
- Utilized Lean Manufacturing principles to streamline operations and reduce waste in production processes.
- Increased capacity utilization by identifying bottlenecks within the production process and implementing targeted improvements.
- Developed production layouts to optimize workflow and reduce material handling time.
- Collaborated with cross-functional teams to implement process improvements, contributing to enhanced team productivity.
- Developed technical documentation, including standard operating procedures, work instructions, and engineering drawings to support manufacturing operations.
- Contributed to achieving safety targets by proactively addressing potential hazards and promoting a strong safety culture throughout the facility.
Store Manager
Taco Bell
Mission Viejo, California
04.2021 - 08.2024
- Dynamic Store Manager at Taco Bell with a proven track record in enhancing customer satisfaction and driving sales through effective team leadership and innovative merchandising strategies. Skilled in inventory management and employee training, I foster a collaborative environment that promotes operational efficiency and strong customer relations.
- Oversaw daily store operations, optimizing inventory levels and ensuring product availability to meet customer demand.
- Monitored sales performance and identified areas for improvement to drive results.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Executed visual merchandising strategies to boost customer engagement and drive sales performance.
- Trained and supervised staff, fostering a collaborative team environment.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Developed and maintained relationships with vendors to ensure timely deliveries.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Ensured compliance with health, safety, and company policies throughout the store operation.
- Conducted regular staff meetings to communicate goals and promote accountability.
- Dynamic Store Manager at Taco Bell with a proven track record in enhancing customer satisfaction and driving sales through effective team leadership and innovative merchandising strategies. Skilled in inventory management and employee training, I foster a collaborative environment that promotes operational efficiency and strong customer relations.
Laborer
Select Staffing
Lake Forest, CA
11.2020 - 08.2021
- Operated heavy machinery to enhance efficiency in various labor tasks.
- Assisted in loading and unloading materials, maintaining productivity levels.
- Adhered to safety protocols, ensuring a safe work environment for all staff.
- Assisted in loading and unloading materials, ensuring smooth workflow and productivity.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Ensured cleanliness of work areas to promote safety and organization.
- Supported training of new laborers, sharing knowledge of best practices and procedures.
- Fostered a positive work environment through effective teamwork and communication.
- Performed general housekeeping and cleaning tasks.
Cashier
El Pollo Loco
Irvine, CA
03.2018 - 10.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed customer transactions efficiently using cash register systems.
- Provided prompt and friendly service, enhancing customer satisfaction and loyalty.
- Streamlined transaction processes with team during peak hours to improve service efficiency.
- Assisted in training new cashiers on operational procedures and customer service protocols.
- Resolved customer inquiries and issues, enhancing overall dining experiences.
- Developed relationships with customers, fostering loyalty and repeat business.
Education
High School -
Adams City High School
Commerce City, COSkills
- Store operations
- Inventory management
- Cash management
- Shift scheduling
- Store opening and closing
- Staff supervision
- Training and mentoring
- Employee training
- New hire training
- POS systems operations
- Customer service
- Customer relations
- Customer experience
- Customer feedback
- Multitasking
- Time management
- Operational efficiency
- Process improvement
- Inventory control
- Store merchandising
- Team leadership
- Team motivation
- Relationship management
- Employee coaching
- Hiring process
- Scheduling coordination
- Verbal communication
- Problem-solving
- Problem solving
- Cash handling
- New hire training
Languages
- Spanish, Full Professional
- ASL, Limited Working
Timeline
Assistant Store Manager
Dollar General
09.2025 - Current
Manufacturing Engineer
Herbalife Warehouse
03.2025 - 09.2025
Store Manager
Taco Bell
04.2021 - 08.2024
Laborer
Select Staffing
11.2020 - 08.2021
Cashier
El Pollo Loco
03.2018 - 10.2020
High School -
Adams City High School