AMY RUFF
Hastings,NE
Summary
Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.
Overview
17
17
years of professional experience
Work History
District Manager
Scooter's Coffee
04.2021 - Current
- Company Overview: Freedom Enterprises
- Set and implement goals and initiatives to align company with mission, values, and vision
- Evaluate customer feedback and complaints to locate weaknesses and improve service
- Interview and hire prospective employees according to team needs
- Demonstrate ability to manage multiple tasks while remaining adaptable and flexible
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Kitchen Manager
Cooperative Producers, Inc.
04.2013 - 04.2021
- Oversaw ordering process from suppliers in order to maintain adequate stock levels at all times
- Managed scheduling kitchen staff to meet the needs of the restaurant during peak business
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Restaurant Supervisor
Ok Cafe
06.2008 - 07.2012
- Enforced health and safety regulations and maintained a sanitary work environment
- Generated weekly and monthly reports to track restaurant performance
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Education
Business Technology
Central Community College
Hastings, NE05.2000
Skills
- Clear Communication
- Coaching Techniques
- Team Leadership
- Effective Multitasking
- Recruiting and hiring
- Customer service
- Attention to detail
- Multi-unit management
Timeline
District Manager
Scooter's Coffee
04.2021 - Current
Kitchen Manager
Cooperative Producers, Inc.
04.2013 - 04.2021
Restaurant Supervisor
Ok Cafe
06.2008 - 07.2012
Business Technology
Central Community College