AMY RUSSELL
Houston,Texas
Summary
Dedicated and dependable professional transitioning from 10+ years of experience in administrative and customer-facing roles to hands-on electrical assembly work. Strong background in organization, compliance, and working under pressure. Quick learner with a positive attitude, capable of reading diagrams, using hand tools, and supporting technical teams with wire installation, assembly, and shop organization. Bilingual in English and Spanish.
Overview
2024
2024
years of professional experience
Work History
Front Desk Receptionist
Pearland Primary Care Associates
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Electrical Assembler Trainee
Tool Tech Inc.
Houston, TX
04.2019 - 04.2023
- Interpreted schematics, drawings and blueprints to assemble and install electrical wiring, cabling and electrical components.
- Analyzed product descriptions, dimensions and clearances of parts for conformance to OEM specifications.
- Enhanced product quality through strict adherence to standard operating procedures during assembly tasks.
- Maintained a safe work environment by following safety guidelines and consistently wearing appropriate personal protective equipment.
- Demonstrated strong attention to detail while soldering intricate components onto circuit boards, ensuring optimal functionality of endproducts.
- Maintained accurate documentation of completed work orders, providing clear communication between departments on project progress and completion status.
- Optimized workspace layout for increased productivity, resulting in faster turnaround times on projects.
- Contributed to successful project completion by meeting deadlines and maintaining high levels of accuracy in electrical component assembly.
- Achieved strong customer satisfaction ratings by consistently producing high-quality electrical assemblies that met or exceeded expectations.
- Stayed up-to-date on electrical codes and safety procedures to maintain efficiency and safety.
- Collaborated with engineering teams to improve design for manufacturability, reducing assembly time and costs.
- Assembled electromechanical components with interconnecting wiring for OEM manufacturer of Type products.
Front Desk Receptionist
Sage Dental
Pearland, TX
01.2009 - 04.2015
- Coordinated schedules for dentists and hygienists to maximize appointment flow.
- Verified dental insurance, collected payments, and managed patient billing.
- Supported front office duties including data entry, phone handling, and customer service.
- Adhered strictly to HIPAA and patient confidentiality guidelines.
Education
Associate Of General Studies -
Pearland High School
Pearland, TX05.2007
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Appointment scheduling
- Administrative skills
- Office organization
Timeline
Electrical Assembler Trainee
Tool Tech Inc.
04.2019 - 04.2023
Front Desk Receptionist
Sage Dental
01.2009 - 04.2015
Front Desk Receptionist
Pearland Primary Care Associates
Associate Of General Studies -
Pearland High School