Amy Rustici
Kansas City,MO
Summary
HR Operations professional with 6+ years of progressive experience supporting employee lifecycle processes, HRIS systems (UKG Pro), and compliance initiatives in high-volume environments. Strong background in HR service delivery, ticket triage, reporting, and data integrity. Proven ability to streamline processes, support audits, and leverage HR data to improve operational efficiency and employee experience.
Overview
11
11
years of professional experience
Work History
HR Compliance Specialist
SelectQuote Insurance Services
01.2026 - Current
- Support HR compliance initiatives by tracking projects, deadlines, and regulatory updates
- Maintain and update HR procedures; partner with teams on policy interpretation and application
- Ensure completion of compliance training (EEO, FMLA/ADA, Anti-Harassment, OFCCP)
- Maintain high data accuracy to support regulatory reporting (EEO, CA Pay Data Reporting)
- Identify compliance risks and recommend process improvements to strengthen controls
Lead People Operations Specialist
SelectQuote Insurance Services
07.2024 - 01.2026
- Led end-to-end employee lifecycle processes including onboarding, job changes, and terminations across all divisions
- Served as escalation point for complex HR transactions and HRIS issues within UKG Pro
- Supported HR service delivery by triaging and resolving employee and manager requests through ticketing systems (UKG People Assist / Service Desk)
- Oversaw I-9 compliance and managed escalations with third-party vendors (Equifax)
- Conducted routine audits and processed high-volume employee data updates via web imports
- Created SOPs, process documentation, and training materials to standardize operations
HR Operations Specialist
SelectQuote Insurance Services
02.2023 - 07.2024
- Executed HR transactions in UKG Pro with strong accuracy and attention to detail
- Managed HR service requests by triaging tickets, resolving issues, and escalating when needed
- Built and maintained reports using UKG BI to support HR operations and data visibility
- Conducted audits and supported SOX/internal compliance initiatives
- Identified process improvement opportunities and supported HR system enhancements
HR Coordinator
SelectQuote Insurance Services
02.2021 - 02.2023
- Processed employee updates and HRIS transactions with high accuracy
- Resolved employee and manager inquiries within established service expectations
- Supported reporting, audits, and HR process improvement initiatives
HR Assistant
SelectQuote Insurance Services
02.2020 - 02.2021
- Managed HR ticketing system and employee inquiries
- Processed unemployment claims, verifications, and disability cases
- Supported compliance documentation and offboarding processes
HR Interim Executive Team Leader
Target
07.2019 - 02.2020
- Led hiring, onboarding, and team support for hourly and leadership roles
- Conducted interviews and supported recruiting strategy
- Maintained employee records and HR reporting
HR Specialist
Target
11.2018 - 07.2019
- Managed onboarding and employment record maintenance
- Supported recruiting and candidate selection processes
Shift Supervisor
Jason’s Deli
06.2015 - 10.2018
- Led daily operations and team performance in a high-volume environment
- Delivered strong customer service and operational efficiency
Education
Bachelor of Science - Human Resources Management
Park University
Skills
- HR Operations
- Employee Lifecycle Management
- HRIS (UKG Pro)
- UKG BI Reporting
- HR Service Delivery & Ticket Triage
- Data Integrity & Auditing
- Process Improvement
- SOP Development
- I-9 & Compliance
- Cross-Functional Collaboration
- Excel
- Onboarding processes
Tools & Systems
- UKG Pro (HRIS)
- UKG BI (Reporting)
- UKG People Assist
- Service Desk Ticketing Systems
- Microsoft Excel
- Web Imports
- HR Reporting & Audits
Timeline
HR Compliance Specialist
SelectQuote Insurance Services
01.2026 - Current
Lead People Operations Specialist
SelectQuote Insurance Services
07.2024 - 01.2026
HR Operations Specialist
SelectQuote Insurance Services
02.2023 - 07.2024
HR Coordinator
SelectQuote Insurance Services
02.2021 - 02.2023
HR Assistant
SelectQuote Insurance Services
02.2020 - 02.2021
HR Interim Executive Team Leader
Target
07.2019 - 02.2020
HR Specialist
Target
11.2018 - 07.2019
Shift Supervisor
Jason’s Deli
06.2015 - 10.2018
Bachelor of Science - Human Resources Management
Park University