Amy Santoyo
Irving ,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Panda Express Restaurant. Skilled in cash handling and customer service excellence, showcasing strong problem-solving abilities and a commitment to quality. Adept at fostering teamwork and collaboration, significantly improving service delivery and operational efficiency. Hardworking construction laborer with talents in throwing trash away, help unload equipment if needed cleaning the spaces that were done or were working on. Experienced in Area of expertise and known for safely and effectively completing tasks on projects. Respectful, punctual employee multitasks with ease. Talented laborer with solid experience, teamwork abilities and understanding of safety. Competent helping teams complete work through effective materials handling, trash removal and equipment operation.
Overview
8
8
years of professional experience
Work History
Cashier
Panda Express Restaurant
03.2023 - Current
- Provided exceptional customer service through attentive listening, clear communication, and genuine empathy towards shoppers'' needs or concerns.
- Managed cash drawer, ensuring proper handling and balancing at the end of each shift.
- Bagged merchandise carefully for optimal protection during transport while considering environmental impact through minimizing use of plastic bags where possible.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Efficiently handled multiple payment methods such as cash, credit cards, gift cards, and mobile payments for seamless transactions.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
Construction Laborer
Trinity Drywall-Dallas, TX
05.2020 - 12.2020
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
Line Worker
Taco Cabana
09.2019 - 05.2020
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
Cashier
Hard Eight BBQ
03.2017 - 09.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
High School Diploma -
Coppell High School
185 W Parkway Blvd Coppell, TX 75019 United States2019
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer service excellence
- Money Handling
- Cash Register Operation
- Truck loading
- Multitasking
- Teamwork and Collaboration
- Team-oriented and dependable
- Worksite safety
- Cleaning and sanitation
- Excellent Communication
- Problem-Solving
- Taking and Preparing Orders
- Stress Tolerance
- Payment handling
- Safe Food Handling
- Order Verification
- Packing orders
- Cleaning
Warehouse Experience
Stocking
Cashiering
Organizational Skills
Sales
Load & Unload
Construction
Customer Service
Restaurant experience
Bilingual
Serving Experience
Busser
Experience with children
Manufacturing environment experience
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Cashier
Panda Express Restaurant
03.2023 - Current
Construction Laborer
Trinity Drywall-Dallas, TX
05.2020 - 12.2020
Line Worker
Taco Cabana
09.2019 - 05.2020
Cashier
Hard Eight BBQ
03.2017 - 09.2019
High School Diploma -
Coppell High School