Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Scott

Garland

Summary

Customer service professional with 25 years of experience in logistics and 9 years managing an agent office. Expertise in building rapport with diverse clientele and ensuring positive interactions. Transitioned to home health care, providing compassionate support to patients and families during challenging times. Proficient in communication, organization, and time management, with a strong focus on service excellence and operational efficiency.

Overview

30
30
years of professional experience

Work History

Home Health Aide

Home Instead
08.2024 - Current
  • Personal care and health-related issues to patients who are unable to perform these tasks themselves. In addition, assist with clients’ household chores, including laundry, light cleaning, and meal preparation.

Logistical Coordinator/ Carrier Sales Representative

DSV
01.2020 - 03.2024
  • Coordinating Shipments; Negotiating Rates; Managing Logistics; Maintaining Relationships; Ensuring Compliance; Problem Solving;

Carrier Sales Representative Transportation Broker/Planner

MW Logistics
01.2020 - 03.2024
  • Coordinating Shipments; Negotiating Rates; Managing Logistics; Maintaining Relationships; Ensuring Compliance; Problem Solving;

Carrier Sales Representative, Transportation Broker/Planner

GAF-Hawk Solutions
01.2020 - 03.2024
  • Coordinating Shipments; Negotiating Rates; Managing Logistics; Maintaining Relationships; Ensuring Compliance; Problem Solving;

Dispatch Supervisor

LONESTAR FORKLIFT, Garland
Garland
01.2017 - 01.2020
  • Scheduled planned maintenance to meet warranty requirements; dispatched technicians; implemented and trained five offices on new tracking system to meet Carrier requirements; promoted to assist new Service Manager; laid off due to COVID

Natco Inc/ CR England/Blakeman
01.1996 - 01.2016
  • Coordinating Shipments; Negotiating Rates; Managing Logistics; Maintaining Relationships; Ensuring Compliance; Problem Solving

Education

Vocational School Certificate -

Transportation Intermediaries Association
01.1998

High School -

01.1986

Skills

  • Customer service and support
  • Leadership and teamwork
  • Organizational skills
  • Problem solving and critical thinking
  • Patient care coordination
  • Effective communication strategies
  • Time management techniques
  • Psychological and emotional support
  • Personal care services
  • Family caregiver education
  • Housekeeping and meal preparation
  • Transportation assistance and mobility support
  • Exercise program facilitation
  • Progress documentation and reporting

Timeline

Home Health Aide

Home Instead
08.2024 - Current

Logistical Coordinator/ Carrier Sales Representative

DSV
01.2020 - 03.2024

Carrier Sales Representative Transportation Broker/Planner

MW Logistics
01.2020 - 03.2024

Carrier Sales Representative, Transportation Broker/Planner

GAF-Hawk Solutions
01.2020 - 03.2024

Dispatch Supervisor

LONESTAR FORKLIFT, Garland
01.2017 - 01.2020

Natco Inc/ CR England/Blakeman
01.1996 - 01.2016

Vocational School Certificate -

Transportation Intermediaries Association

High School -

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