Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Amy Shah

West Chester,PA

Summary

Dynamic sales and marketing leader with a proven track record at PM Hotel Group, achieving a 50% increase in market share. Expert in consultative selling and performance tracking, fostering strong client relationships and driving profitability through strategic pricing and marketing initiatives. Adept at analyzing market trends to enhance business growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Director of Sales and Marketing

PM Hotel Group
Fairfield By Marriott
02.2024 - Current
  • Implemented strategic sales plans, achieving a 50% increase in market share.
  • Strengthened partnerships with key clients, boosting repeat business and referrals.
  • Analyzed market trends and competitor activity to refine sales strategies.
  • Consistently maintained a 70% conversion rate through the full sales pipeline.
  • Utilized Salesforce dashboards to track KPIs and coach performance.
  • Represented the brand at trade shows, networking events, and conferences to drive visibility.
  • Created dynamic pricing strategies to balance profitability and client satisfaction.

Sales Coordinator

Shaner Hotel Group
Courtyard By Marriott
08.2023 - 12.2024
  • Managed sales administrative duties, including scheduling and CRM updates.
  • Conducted market research to support business expansion strategies.
  • Assisted with proposals, presentations, and contract preparation.

Director of Sales and Marketing

Haverford Hotel Partners
Hampton Inn
09.2022 - 08.2023
  • Generated new business through targeted outreach and regional networking.
  • Maintained detailed corporate client tracking and performance metrics.
  • Oversaw daily hotel operations and ensured exceptional client service.

Sales Manager

Gulph Creek Hotels
Hilton Garden Inn
10.2021 - 04.2022
  • Assisted with proposal creation, wedding group sales, and event coordination.
  • Managed group room blocks and facilitated effective cross-departmental communication.

Operations Manager

ONIX Group
Hilton Garden Inn
06.2020 - 07.2021
  • Directed multi-department operations, including payroll, scheduling, and employee benefits.
  • Assisted with food and beverage sales and managed vendor invoicing and budgeting.
  • Collaborated with revenue and sales management and to optimize room pricing and forecasting.

Front Office Manager

ONIX Group
Hilton Garden Inn
10.2019 - 06.2020
  • Trained and scheduled front desk staff; created process documentation.
  • Resolved guest issues with professionalism and a hospitality-first approach.

Guest Services Representative

ONIX Group
Hilton Garden Inn
02.2019 - 10.2019
  • Facilitated check-in/check-out processes and handled reservations and inquiries.
  • Supported interdepartmental communication to ensure seamless guest service.

Education

Bachelor of Science - Business Administration

University of The People
01.2026

Skills

  • Sales Management
  • Financial analysis
  • Event Planning
  • Human Resources
  • Budgeting and forecasting
  • Microsoft Office Suite
  • Payroll and Recruiting
  • Account Management
  • Conflict Resolution
  • Direct sales
  • Office Administration
  • Performance tracking
  • Marketing analytics
  • Sales processes
  • Budget management
  • Marketing plan development
  • Consultative and relationship selling
  • Teamwork and collaboration

Certification

Valid U.S. Driver’s License

Ready Set Sell! - Issued Oct 2024

Revenue Management @ Work Level 1 - Issued Jun 2023

References

References available upon request.

Timeline

Director of Sales and Marketing

PM Hotel Group
02.2024 - Current

Sales Coordinator

Shaner Hotel Group
08.2023 - 12.2024

Director of Sales and Marketing

Haverford Hotel Partners
09.2022 - 08.2023

Sales Manager

Gulph Creek Hotels
10.2021 - 04.2022

Operations Manager

ONIX Group
06.2020 - 07.2021

Front Office Manager

ONIX Group
10.2019 - 06.2020

Guest Services Representative

ONIX Group
02.2019 - 10.2019

Bachelor of Science - Business Administration

University of The People

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