AMY SHEADS
Madison,VA
Summary
Dynamic self-starter with a proven track record in real estate and franchise management, including a top 5% global ranking with Anytime Fitness. Expert in client relations and market research, demonstrating adaptability and a strong organizational skill set. Excelled in roles at the Department of Juvenile Justice and Supreme Court of Virginia, showcasing exceptional contract negotiation and administrative support.
Overview
18
18
years of professional experience
Work History
REALTOR
Self-employeed
MADISON, VA
12.2021 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
ANYTIME FITNESS FRANCHISE OWNER
Self-employeed
Madison, VA
11.2014 - 04.2021
- Managed labor, inventory and overhead costs effectively to maintain our business profitability.
- Recruited and trained staff/trainers, resulting in increased member satisfaction and loyalty.
- Was awarded Top Customer Service award each full year in business until selling the business
- Recognized as Club Purple (top 5%) of all clubs world wide in 2018
- Oversaw payroll, business planning and marketing for franchise operations.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Established strong relationships with local businesses to foster community support and drive foot traffic to business location.
- Organized successful community events promoting the Anytime Fitness brand to drive increased awareness and member engagement.
- Handled team, member and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Successfully resolved member issues with diplomacy and professionalism, ensuring repeat business from satisfied individuals in the community.
- Cultivated strong relationships with members via in-person connections and strong social media presence.
Juvenile Probation/Intake Officer
Department Of Juvenile Justice
Charlottesville, VA
06.2013 - 11.2014
- Excellent communication with Court Services Unit and Juvenile & Domestic Relations Court in order to provide timely filed petitions and court documents
- Participated in ongoing professional development opportunities to stay current best practices.
- Provided exceptional customer service by addressing concerns and answering questions promptly and professionally as well as with local police agencies to coordinate petition filing and prompt service
- Improved customer satisfaction with timely and professional responses to inquiries.
- Conducted thorough assessments of client needs and made appropriate service recommendations.
- Streamlined client intake process by implementing an efficient case management system.
- Served as a liaison between clients and local service providers, ensuring clear communication and understanding of expectations.
- Coordinated with multiple departments to ensure seamless client onboarding and ongoing services
- Utilized strong listening skills when interacting with clients, allowing them to feel heard and understood during the intake process.
Deputy Clerk of the Court
Supreme Court Of Virginia
Charlottesville, VA
09.2006 - 05.2013
- Collaborated with other court staff to develop standard operating procedures for efficient workflow among departments.
- Communicated effectively with various parties including district judges, attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
- Delivered exceptional customer service to the public by addressing inquiries about court procedures, providing status updates on cases, and assisting with form completion as necessary.
- Streamlined record-keeping systems by digitizing physical files into an organized online database accessible by authorized personnel only.
- Maintained organization within the courtroom by managing exhibits, monitoring proceedings, and enforcing courtroom rules.
- Contributed to a productive work environment through effective teamwork and collaboration amongst colleagues from different departments.
- Upheld high standards of professionalism within the courtroom setting by demonstrating excellent interpersonal skills when interacting with individuals from diverse backgrounds.
- Facilitated timely resolution of cases by promptly preparing orders for judicial review and signature.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Supported judges with case management, organizing schedules and maintaining updated calendars for hearings, trials, and conferences.
- Ensured accuracy in legal documentation by meticulously proofreading and editing court forms and records.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Collected court fees and fines and recorded amounts collected in [Software].
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Provided assistance to attorneys and court personnel in courtroom
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Drafted professional court correspondence to facilitate legal proceedings.
- Prepared court orders and judgments for signature.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Performed routine data entry or document management.
Education
No Degree - Criminal Justice
Liberty University
Lynchburg, VASales Person
Mosely Real Estate School
10.2021
St Anne's Belfield
Charlottesville, VA05.2004
Skills
- Client Relations
- Contract Negotiation
- Strong negotiation skills
- Property Marketing
- Social Media Marketing
- Market Research
- Local area familiarity
- Real estate law understanding
- Home staging proficiency
- Property tours and inspections
- Loan Processing
- Administrative Support
- Works well independently
- Strong organizational skills
- Contract Preparation
- Active Virginia Real Estate License
- Lead Follow Up
- House showings
- Sales Presentations
- MLS expert
- Buyer contracts
- Attention to Detail
- Adaptability and Flexibility
Timeline
REALTOR
Self-employeed
12.2021 - Current
ANYTIME FITNESS FRANCHISE OWNER
Self-employeed
11.2014 - 04.2021
Juvenile Probation/Intake Officer
Department Of Juvenile Justice
06.2013 - 11.2014
Deputy Clerk of the Court
Supreme Court Of Virginia
09.2006 - 05.2013
No Degree - Criminal Justice
Liberty University
Sales Person
Mosely Real Estate School
St Anne's Belfield