Amy Smalley
Comstock Park,MI
Summary
Personable Medical Assistant bringing 8 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Looking expand experience and horizons, whether that continues in healthcare or in another avenue.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
corewell health Urgent Care
Grand Rapids, MI
12.2022 - Current
- Picked up shifts where able to help with work load in urgent cares
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
Medical Assistant
Corewell Health Womens Health and Wellness
Grand Rapids, MI
11.2022 - Current
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Prepared treatment rooms for patient examinations.
- Composed protocol for Medical Assistants in regards to rooming/ checking out and medications for patients
- Currently preparing all forms/paperwork for prior authorizations for medications for the whole office
Medical Assistant
kent county jail
Grand Rapids, MI
12.2022 - 10.2023
- Administered injections, medications and treatments as directed by the physician.
- dispensing the correct medications to the correct inmates.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- patient wound care.
Medical Assistant
Northwest Medical Center - Springdale
Sierra Vista, AZ
06.2022 - 11.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Responded to patient callbacks and phone-in prescription refill requests.
Medical Assistant
Corewell Health Womens Health an Wellness
Grand Rapids, MI
09.2020 - 06.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Composed protocol for medical assistants in regards to rooming / checking out and medications for bone health
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Prepped patients charts for their upcoming appointment
- Prepared forms for prior authorizations for patient medications and sent to patient insurances.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
Sales Representative
Lincare
Grand Rapids, MI
12.2018 - 09.2020
- Developed key customer relationships to increase sales.
- set up patients with Oxygen supplies
- Presented products and services to prospective and existing customers to meet client needs.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Education
Medical Assisting
Ross Medical Center
Grand Rapids, MI05-2014
Skills
- Patient-Focused Care
- Phlebotomy
- Patient Scheduling
- Procedure Assistance
- Data Entry
- Indirect Patient Care
- Patient Flow Management
- Wound Care Specialist
- Electrocardiography (EKG)
- Conflict Resolution Abilities
- Wound Care and Irrigation
- OB/GYN Procedures
- Medical Records Management
- Medical Procedures
- Maintaining Confidentiality
- Respiratory Equipment Utilization
- Certified in Basic Life Support (BLS)
- Insurance Claims
- Customer Service
- Sales Expertise
Certification
- BLS
- TTS
- Epic SuperUser
Timeline
Medical Assistant
corewell health Urgent Care
12.2022 - Current
Medical Assistant
kent county jail
12.2022 - 10.2023
Medical Assistant
Corewell Health Womens Health and Wellness
11.2022 - Current
Medical Assistant
Northwest Medical Center - Springdale
06.2022 - 11.2022
Medical Assistant
Corewell Health Womens Health an Wellness
09.2020 - 06.2022
Sales Representative
Lincare
12.2018 - 09.2020
Medical Assisting
Ross Medical Center
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