Hi, I’m
Amy Smith
Brodhead,KY
Summary
Professional with strong background in hospitality management. Skilled in team leadership, customer service, and operational efficiency. Adaptable to changing needs and consistently delivers results. Known for fostering cooperative team environments and driving performance improvements.
Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
1
Certification
Work History
Waffle House
Server Assistant Manager
Job overview
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
- Reduced wait times with effective table management strategies, enhancing customer experience.
- Collaborated with other managers to develop and implement special promotions, boosting restaurant sales.
- Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
- Streamlined communication between kitchen staff and servers for improved order accuracy and timeliness.
- Facilitated pre-shift meetings to communicate menu changes, specials, or other pertinent information to the server team effectively.
- Managed inventory to minimize waste and ensure availability of necessary supplies for daily operations.
- Ensured compliance with food safety regulations by regularly inspecting storage areas and holding staff accountable for proper practices.
- Championed teamwork among the server staff, creating a supportive work environment that encouraged collaboration and efficiency improvements.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
Education
New Lebanon High School New Lebanon, OH
High School Diploma from General Studies
06.1998
Certification
SRNA, nursing aid
98 Ohio State 1st place in dog obedience
Suicide counseling course
Animal Care and welfare training
Lab work
Shots
Visual examination
Timeline
Server Assistant Manager
Waffle House
New Lebanon High School
High School Diploma from General Studies