Amy Steger
Saint Marys,OH
Summary
Organized, intelligent, and dependable leader, successful at managing multiple priorities with a positive attitude, possessing strong communication skills and more than 10 years of office experience, seeking a full-time career opportunity as a Front Desk Registration Specialist
Overview
16
16
years of professional experience
Work History
Package Center Supervisor
United Parcel Service, UPS
01.2018 - Current
- Perform wide-ranging administrative and service-related functions
- Provide primary customer support to internal and external customers as well as accommodate driver requests
- Actively listen to customers, handle concerns quickly, and escalate major issues to supervisor
- Monitor daily driver activities and make dispatch adjustments accordingly
- Order and distribute office supplies while adhering to office budget
- Create future dispatch plans, update dispatch programs to reflect current information, assist dispatcher in gaining knowledge for efficiency in that role
Package Dispatch Supervisor
United Parcel Service, UPS
04.2014 - 01.2018
- Utilize dispatch software to balance daily driver activities
- Monitor and track dispatch communication systems
- Staff all routes according to union appropriate guidelines
- Supervise team of laborers to efficiently complete tasks
- Monitor production levels and implement measures to increase output from workforce
- Train new team members on job duties, company policies, and proper and safe use of equipment
- Resolve conflicts between team members and address complaints or grievances
Server
Buffalo Wild Wings
03.2009 - 04.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
Education
Associate of Arts - Sociology
Wright State University Lake Campus
Celina, OH08.2005
Skills
- Microsoft Word
- Microsoft Excel
- Administrative Support
- Customer Satisfaction
- Dispatch Planning
- Driver Assistance
- Team Player
- Complex Problem-Solver
- Careful Attention to Detail
- Multi-Tasker
- Patient and Kind Demeanor
- Adaptable to Change
Timeline
Package Center Supervisor
United Parcel Service, UPS
01.2018 - Current
Package Dispatch Supervisor
United Parcel Service, UPS
04.2014 - 01.2018
Server
Buffalo Wild Wings
03.2009 - 04.2014
Associate of Arts - Sociology
Wright State University Lake Campus
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