Amy Steger
Saint Marys,OH
Summary
Organized, intelligent, and dependable leader, successful at managing multiple priorities with a positive attitude, possessing strong communication skills and more than 10 years of office experience, seeking a full-time career opportunity as a Front Desk Registration Specialist
Overview
16
16
years of professional experience
Work History
Package Center Supervisor
United Parcel Service, UPS
Celina, OH
01.2018 - Current
- Perform wide-ranging administrative and service-related functions
- Provide primary customer support to internal and external customers as well as accommodate driver requests
- Actively listen to customers, handle concerns quickly, and escalate major issues to supervisor
- Monitor daily driver activities and make dispatch adjustments accordingly
- Order and distribute office supplies while adhering to office budget
- Create future dispatch plans, update dispatch programs to reflect current information, assist dispatcher in gaining knowledge for efficiency in that role
Package Dispatch Supervisor
United Parcel Service, UPS
Celina, OH
04.2014 - 01.2018
- Utilize dispatch software to balance daily driver activities
- Monitor and track dispatch communication systems
- Staff all routes according to union appropriate guidelines
- Supervise team of laborers to efficiently complete tasks
- Monitor production levels and implement measures to increase output from workforce
- Train new team members on job duties, company policies, and proper and safe use of equipment
- Resolve conflicts between team members and address complaints or grievances
Server
Buffalo Wild Wings
Lima, OH
03.2009 - 04.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
Education
Associate of Arts - Sociology
Wright State University Lake Campus
Celina, OH08.2005
Skills
- Microsoft Word
- Microsoft Excel
- Administrative Support
- Customer Satisfaction
- Dispatch Planning
- Driver Assistance
- Team Player
- Complex Problem-Solver
- Careful Attention to Detail
- Multi-Tasker
- Patient and Kind Demeanor
- Adaptable to Change
Timeline
Package Center Supervisor
United Parcel Service, UPS
01.2018 - Current
Package Dispatch Supervisor
United Parcel Service, UPS
04.2014 - 01.2018
Server
Buffalo Wild Wings
03.2009 - 04.2014
Associate of Arts - Sociology
Wright State University Lake Campus