Summary
Overview
Work History
Education
Skills
Timeline
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Amy Steger

Saint Marys,OH

Summary

Organized, intelligent, and dependable leader, successful at managing multiple priorities with a positive attitude, possessing strong communication skills and more than 10 years of office experience, seeking a full-time career opportunity as a Front Desk Registration Specialist

Overview

16
16
years of professional experience

Work History

Package Center Supervisor

United Parcel Service, UPS
01.2018 - Current
  • Perform wide-ranging administrative and service-related functions
  • Provide primary customer support to internal and external customers as well as accommodate driver requests
  • Actively listen to customers, handle concerns quickly, and escalate major issues to supervisor
  • Monitor daily driver activities and make dispatch adjustments accordingly
  • Order and distribute office supplies while adhering to office budget
  • Create future dispatch plans, update dispatch programs to reflect current information, assist dispatcher in gaining knowledge for efficiency in that role

Package Dispatch Supervisor

United Parcel Service, UPS
04.2014 - 01.2018
  • Utilize dispatch software to balance daily driver activities
  • Monitor and track dispatch communication systems
  • Staff all routes according to union appropriate guidelines
  • Supervise team of laborers to efficiently complete tasks
  • Monitor production levels and implement measures to increase output from workforce
  • Train new team members on job duties, company policies, and proper and safe use of equipment
  • Resolve conflicts between team members and address complaints or grievances

Server

Buffalo Wild Wings
03.2009 - 04.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
  • Served food and beverages promptly with focused attention to customer needs
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences

Education

Associate of Arts - Sociology

Wright State University Lake Campus
Celina, OH
08.2005

Skills

  • Microsoft Word
  • Microsoft Excel
  • Administrative Support
  • Customer Satisfaction
  • Dispatch Planning
  • Driver Assistance
  • Team Player
  • Complex Problem-Solver
  • Careful Attention to Detail
  • Multi-Tasker
  • Patient and Kind Demeanor
  • Adaptable to Change

Timeline

Package Center Supervisor

United Parcel Service, UPS
01.2018 - Current

Package Dispatch Supervisor

United Parcel Service, UPS
04.2014 - 01.2018

Server

Buffalo Wild Wings
03.2009 - 04.2014

Associate of Arts - Sociology

Wright State University Lake Campus

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Amy Steger