Amy Sullivan
Terra Alta
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Camp Dawson Event Center. Proven ability to enhance guest relations and streamline front office operations. Skilled in cash handling and problem-solving, consistently delivering exceptional service and maintaining a welcoming environment. Committed to fostering positive interactions and ensuring client satisfaction.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Camp Dawson Event Center
01.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Rural Mail Carrier Associate
USPS
06.2022 - 09.2023
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
- Sorted mail according to order of address appearance for easy access in field.
- Collaborated closely with other Rural Mail Carrier Associates, contributing to a supportive work environment focused on teamwork and communication.
Meal Delivery Driver/Appointment Driver
Buckwheat Express
11.2021 - 06.2022
- Maintained a clean and organized vehicle, ensuring safe food transportation.
- Enhanced customer satisfaction by delivering meals promptly and accurately.
- Established positive rapport with clients by providing friendly service and remembering personal preferences over time.
- Loaded truck and properly secured items to prevent damage for deliveries.
Personal Support Worker
Appalachian Crossroads
08.2020 - 10.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Education
General Studies
Lakeland High School
Lakeland, FL05-1999
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Cash handling
- Verbal and written communication
- Administrative skills
- Oral and writing communication
- Office organization
- File organization
- Hospitality services
- Front office management
- Guest relations
- Multi-line telephone systems
Languages
English
Full Professional
Timeline
Front Desk Receptionist
Camp Dawson Event Center
01.2025 - Current
Rural Mail Carrier Associate
USPS
06.2022 - 09.2023
Meal Delivery Driver/Appointment Driver
Buckwheat Express
11.2021 - 06.2022
Personal Support Worker
Appalachian Crossroads
08.2020 - 10.2021
General Studies
Lakeland High School
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