Amy Truong
Houston,Tx
Summary
Dynamic and results-oriented professional with a proven track record at JPMorgan Chase. Excels in leadership roles, demonstrating exceptional teamwork and communication skills. Expert in efficiently managing operations, ensuring food safety compliance, and enhancing customer service experiences. Possesses strong conflict resolution and problem-solving abilities with a keen eye for detail.
Overview
10
10
years of professional experience
Work History
Associate Banker
JPMorgan Chase
10319 North Fwy, Houston Tx 77037
04.2021 - Current
- Counted, verified and handled deposits.
- Assisted customers with setting up or closing accounts, credit card applications, and signing up for new services.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for client’s needs and concerns.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Educated customers on features and benefits of banking products and services.
- Educated customers on online banking and mobile banking applications.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Shift Leader
Panda Express
Houston, Tx
01.2018 - 10.2021
- Ensured compliance with food safety protocols.
- Guarantee continuous efficiency in operations.
- Managed workforce compliance with established job standards.
- Monitored budget compliance for food expenses.
- Upheld high levels of sanitation throughout the store.
- Focused on providing exceptional customer service to create a welcoming atmosphere.
- Managed delivery truck orders and food inventory records.
- Handled cash transactions efficiently.
- Managed point of sale system efficiently.
- Acquired expertise in every recipe and correct servings.
Server
Lollipop Chicken
Houston, Tx
01.2017 - 01.2018
- Company Overview: Currently closed down
- Maintained a consistently clean and organized store environment.
- Maintained efficiency in serving meals within a reasonable timeframe.
- Managed transactions efficiently at the register.
- Provided customer engagement.
- Currently closed down
Counter help
Panda Express
Houston, Tx
01.2015 - 01.2017
- Delivered exceptional customer service to guests.
- Maintained high standards of food freshness and availability.
- Maintained continual cleanliness of store.
- Processed customer payments efficiently in person and through drive-thru.
Education
High School Diploma -
Jersey Village High School
Jersey Village01.2015
Skills
- Leadership
- Teamwork
- Time Management
- Communication
- Conflict Resolution
- Precise on details
- Active listener
- Problem solving
- Start to finish
Timeline
Associate Banker
JPMorgan Chase
04.2021 - Current
Shift Leader
Panda Express
01.2018 - 10.2021
Server
Lollipop Chicken
01.2017 - 01.2018
Counter help
Panda Express
01.2015 - 01.2017
High School Diploma -
Jersey Village High School