Amy Turner
Stoughton,MA
Summary
Accomplished Lead Medical Assistant with a proven track record at Atrius Health Care, adept in HIPAA Compliance and patient education. Excelled in enhancing patient satisfaction through exceptional service and clinical leadership. Skilled in insurance verification and fostering trust, significantly improving patient care coordination and follow-up procedures. Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
7
7
years of professional experience
Work History
Lead Medical Assistant
Atrius Health Care
03.2024 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
Lead Medical Assistant
Village Medical
02.2022 - 02.2024
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
Medical Assistant
Pondville Medical Associates
03.2018 - 02.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Education
No Degree - Medical Assisting
Health Training Center
Stoughton05.2018
Skills
- HIPAA Compliance
- Clinical Leadership
- Insurance Verification and Billing
- Patient education and counseling
- Vital signs monitoring
- Scheduling and Appointment Management
- Medical office administration
- Critical thinking abilities
- Professionalism and Ethics
- Diagnostic Testing Assistance
- Team building and supervision
- Patient Care Coordination
- Conflict resolution techniques
Additional Information
CPR and BLS certified, experience with ECW, Athena, and EPIC
Timeline
Lead Medical Assistant
Atrius Health Care
03.2024 - Current
Lead Medical Assistant
Village Medical
02.2022 - 02.2024
Medical Assistant
Pondville Medical Associates
03.2018 - 02.2022
No Degree - Medical Assisting
Health Training Center
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