Summary
Overview
Work History
Education
Skills
Timeline
Community Volunteer with the Red Cross and Habitat for Humanity
Community Volunteer with the Red Cross and Habitat for Humanity
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Amy Waggoner

Chilton,WI

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience

Work History

Pharmacy Technician

Walgreens
Chilton, WI
03.2006 - 08.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Collected co-payments or full payments from customers.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.

Customer Service Representative

Apple One Employment
Fond Du Lac, WI
08.2015 - 11.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.

Clerical Assistant

Flex Staff
Chilton, WI
04.2014 - 08.2015
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Interacted with customers by phone, email or in-person to provide information.
  • Responded to inquiries from callers seeking information.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained records of material flow, compiling and organizing related data.
  • Assisted team members with administrative requirements by expertly using diverse office software.

Insurance Agent

Coverra Insurance
Holmen, WI
08.2010 - 02.2011
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.

Insurance Agent

Fleis Insurance Agency
Onalaska, WI
01.2003 - 07.2010
  • Maintained high standards of customer service by building relationships with clients.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Met with customers to provide information about available products and policies.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

Exercise And Sport Science Emphasis On Adaptive

University of Wisconsin - La Crosse
La Crosse, WI
05.1998

Associate of Science - General

University of Wisconsin
Fond Du Lac, WI
05.1993

Skills

  • Medication Documentation
  • Organization and Prioritization
  • Insurance Approvals
  • Critical Thinking
  • Cash Register Operation
  • Answering and Routing Calls
  • Prescription Refill Fulfillment
  • Active Listening
  • HIPAA Guidelines
  • Proper Labeling Procedures
  • Customer Support
  • Assisting Pharmacists

Timeline

Customer Service Representative

Apple One Employment
08.2015 - 11.2015

Clerical Assistant

Flex Staff
04.2014 - 08.2015

Insurance Agent

Coverra Insurance
08.2010 - 02.2011

Pharmacy Technician

Walgreens
03.2006 - 08.2022

Insurance Agent

Fleis Insurance Agency
01.2003 - 07.2010

Exercise And Sport Science Emphasis On Adaptive

University of Wisconsin - La Crosse

Associate of Science - General

University of Wisconsin

Community Volunteer with the Red Cross and Habitat for Humanity

Working within the community as a Red Cross swim instructor by training additional lifeguards as well as teaching youth to swim. Also assisting Habitat for Humanity building houses for those less fortunate in the community.

Community Volunteer with the Red Cross and Habitat for Humanity

Working within the community as a Red Cross swim instructor by training additional lifeguards as well as teaching youth to swim. Also assisting Habitat for Humanity building houses for those less fortunate in the community.

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Amy Waggoner