Amy Wallace
Brenham,TX
Summary
Dedicated professional with demonstrated strengths in customer service and time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. New insurance adjuster seeking opportunity to begin career. Identifies and quickly closes any knowledge gaps to offer value to employer and team.
Overview
7
7
years of professional experience
Work History
Insurance Agent
Kelli Dozier State Farm
Brenham, TX
10.2024 - 01.2026
- Developed customized insurance solutions based on client needs and risk assessments.
- Managed client relationships to enhance satisfaction and retention rates.
- Conducted regular policy reviews to ensure adequate coverage and compliance.
- Educated clients on various insurance products, fostering informed decision-making.
- Responded to customer calls swiftly to resolve issues and answer questions.
Administrative Assistant
Servpro of Cypress
Houston, Texas
11.2022 - Current
- Cultivated communications between staff and customers.
- Recorded information into digital systems maintaining data accuracy.
- Organized and updated file systems.
- Welcomed guests, and took incoming phone calls at reception.
- Maintained inventory of office supplies and placed orders.
- Processed invoices according to company policies.
- Developed professional relationships with clients, insurance adjusters and subcontractors.
Laboratory Technician
ALS Global
Houston, Texas
01.2021 - 11.2022
- Maintained laboratory efficiency with well-organized supplies and proper cleaning and sanitation.
- Sorted and packaged laboratory specimens for special off-site tests.
- Received, labeled and created testing matrices to process samples.
- Maintained quality control during experiments.
- Recorded test data using appropriate software programs and databases.
Assistant Operations Manager
Flagship Facility Services
Houston, Texas
11.2018 - 09.2020
- Supported operation objectives and daily tasks with resourceful problem-solving and sound management of challenges.
- Initiated a color code system reducing cross contamination by 75%.
- Organized efficient calendars, balancing worker loads with customer demands.
- Maintained inventory levels, ordering supplies as needed.
- Assisted in hiring new employees, conducting interviews and training sessions.
- Scheduled employee shifts, ensuring adequate coverage.
- Ensured compliance with OSHA standards reducing incidents by 50%.
Education
Texas Insurance Adjuster - Insurance
The Adjuster School
Houston, Texas09.2023
Skills
- Customer Service
- Professionalism and ethics
- Hazardous Materials Handling
- Time Management
- Multitasking
- Data Entry
- Policy Enforcement
- Conflict Resolution
- Customer service